Emotional Intelligence
(Goleman)

Non-cognitive aspects of intelligence. Explanation of Emotional Intelligence. Robert Thorndike ['37], David Wechsler ['40], Howard Gardner ['83], Salovey & Mayer ['90], Daniel Goleman. ['95]

Emotional Intelligence history

When psychologists began to write and think about intelligence, they initially focused on cognitive aspects, such as memory and problem-solving. However, some researchers recognized the importance of non-cognitive aspects early on:

Robert Thorndike was writing about social intelligence in 1937,
David Wechsler defined intelligence as the aggregate or global capacity of the individual to act purposefully, to think rationally, and to deal effectively with his environment (Wechsler, 1958, p. 7). Already in 1940 Wechsler referred to non-intellective as well as intellective elements (Wechsler, 1940), by which he meant affective, personal, and social factors. Furthermore, already in 1943 Wechsler was proposing that the non-intellective abilities are essential for predicting ones ability to succeed in life.
Howard Gardner began to write about multiple intelligence in 1983. He proposed that intrapersonal and interpersonal intelligences and the type of intelligence (typically measured by IQ and related tests) are equally important.
Salovey and Mayer actually coined the term emotional intelligence in 1990. They described emotional intelligence as "a form of social intelligence that involves the ability to monitor own and others feelings and emotions, to discriminate among them, and to use this information to guide ones thinking and action" (Salovey & Mayer, 1990). Salovey and Mayer also initiated a research program intended to develop valid measures of emotional intelligence and to explore its significance.

In doing the research for his first book, Daniel Goleman became aware of Salovey and Mayers work in the early 1990s. Being trained as a psychologist at Harvard, where he worked with David McClelland, Goleman wrote the popular bestseller "Emotional Intelligence" (1995), in which he offered the first ' proof' that emotional and social factors are important.

Five Domains of Emotional Intelligence

Goleman in 1995 agrees with Salovey's Five Main Domains of Emotional Intelligence (p. 43)

Knowing one's emotions. Self-awareness, recognizing a feeling while it happens.
Managing emotions. The ability of handling feelings so they are appropriate.
Motivating oneself. Marshalling emotions in the service of a goal.
Recognizing emotions in others. Empathy, social awareness.
Handling relationships. Skill in managing emotions in others.

Four domains of Emotional Intelligence

More recently, Goleman favors only Four Domains of EI. The 4 domains have 19 categories, as described in his 2002-book "Primal Leadership". 2 extra categories were added by the Hay Group:

Self-awareness (Emotional Self-Awareness. Accurate Self-Assessment and Self Confidence)
Self-management (Emotional Self-Control. Transparency (Trustworthiness). Adaptability. Achievement Orientation. Initiative. Optimism. Conscientiousness)
Social awareness (Empathy. Organizational Awareness. Service Orientation)
Relationship management (Inspirational Leadership. Influence. Developing Others. Change Catalyst. Conflict Management. Building Bonds. Teamwork and Collaboration. Communication)

An important thing to understand is that - according to Goleman - these EI competencies are not innate talents. They are learned abilities.

IQ or EI?

According to some scientists, IQ by itself is not a very good predictor of job performance. Hunter and Hunter (1984) estimated that at best IQ accounts for about 25 percent of the variance. Sternberg (1996) has pointed out that studies vary and that 10 percent may be a more realistic estimate. In some studies, IQ accounts for as little as 4 percent of the variance. In a recent meta-analysis examining the correlation and predictive validity of EI when compared to IQ or general mental ability, Van Rooy and Viswesvaran (2004) found IQ to be a better predictor of work and academic performance than EI. However, when it comes to the question of whether a person will become a "star performer" (in the top ten percent, however such performance is appropriately assessed) within that role, or be an outstanding leader, IQ may be a less powerful predictor than emotional intelligence (Goleman 1998, 2001, 2002).

IQ and EI: pure types

According to Goleman, IQ and EI should not be regarded as competencies with an opposite direction. They are rather separate competencies. People with a high IQ but low EI (or the opposite) are, despite the stereotypes, relatively rare. There is a correlation between IQ and some aspects of EI. The stereotypes (pure types) are:

(Pure) High-IQ male. He is typified - no surprise - by a wide range of intellectual interest and abilities. He is ambitious and productive. Predictable and dogged. And untroubled by concerns about himself. He also tends to be critical and condescending. Fastidious and inhibited. Uneasy with sexuality and sensual experience. Unexpressive and detached. And emotionally bland and cold.
(Pure) High-EI male. He is socially poised. Outgoing and cheerful. Not prone to fearfulness or worried rumination. He has a notable capacity for commitment to people or causes, for taking responsibility, and for having an ethical outlook. He is sympathetic and caring in his relationships. His emotional life is rich, but appropriate. He is comfortable with himself, others, and the social universe he lives in.
(Pure) High-IQ female. She has the expected intellectual confidence. Is fluent in expressing her thoughts. Values intellectual matters. And has a wide range of intellectual and aesthetic interests. She tends to be introspective. Prone to anxiety, rumination, and guilt. And hesitates to express her anger openly.
(Pure) High-EI female. She tend to be assertive and expresses her feelings directly. And feels positive about herself. Life holds meaning for her. She is outgoing and gregarious. And expresses her feelings appropriately. She adapts well to stress. Her social poise lets her easily reach out to new people. She is comfortable enough with herself to be playful, spontaneous, and open to sensual experience. She rarely feels guilty, or sinks into rumination.

Assessing and measuring Emotional Intelligence

Instruments used for measuring Emotional Intelligence

EQ-I (Bar-On, 1997): a self-report instrument to assess those personal qualities that enabled some people to possess better emotional well-being than others.
Multifactor Emotional Intelligence Scale (Mayer, Caruso, & Salovey, 1998): a test of ability where the test-taker performs a series of tasks that are designed to assess the persons ability to perceive, identify, understand, and work with emotion.
Emotional Competence Inventory (ECI) (Goleman, 1998): a 360 degree instrument, where people evaluate the individuals within an organization (Individual Feedback Reports). Or the organization as a whole (Work Force Audits). These audits can provide an organizational profile for any size group within the company. The Emotional Competence Inventory works with the 19/21 competencies described above (See under Four Domains of EI).

Book: Daniel Goleman - Emotional Intelligence -

Emotional Intelligence Forum

Recent User Comments

    			 
              - NL
  	       
  		     Cross-cultural validity
  	  		 "To what extent is the Emotional Intelligence model valid cross-culturally? It appears EI derived out of Western thinking. I am looking for recent papers or articles about this."
  			   
  	  		 5

    			 
  			   Paulo Caius - Spain
  	       
  		     EI and P&L
  	  		 "EI lead us to understand the path for the right knowledge design we need to affect P&L positively. EI is an intangible asset or an intangible liability impossible to measure in common results presentation. If you have no fear for the truth inside of an organization, if you face problems with no doubts in how to solve them, if you fight against tricks and clicks, your people will be motivated, learning with their mistakes, without punishment but as a self learning process. In this case, step by step we will incorporate intangible assets on people's behaviour into our tangible P&L account."
  			   
  	  		 4

    			 
  			   Dr.Hemjith - India
  	       
  		     Emotions and Motivation
  	  		 "Emotions are the motivating force in our lives depending on the direction we take. Motivations can be productive, empowering and creative - or they can be addictive, negative and abusive."
  			   
  	  		 8

    			 
  			   Dr.Hemjith - India
  	       
  		     Emotions and Reason
  	  		 "An emotion is an automatic response, an automatic effect of our value premises - therefore it is an effect not a cause. There is no necessary clash or dichotomy between man's reason and his emotions, provided he observes their proper relationship."
  			   
  	  		 4

    			 
  			   Angela - US
  	       
  		     (How) Can I improve my EI?
  	  		 "Can we improve our Emotional Intelligence? How can I learn to be more emotional intelligent, and how can I unlearn ineffective habits I may have?"
  			   
  	  		 21

Best User Comments

    			   
  			     Sameer Babu M - India
  	         
  				   Emotional Maturity
  				   "A good man is of high emotional maturity and is not having a doubt."
    			   
  				   2

    			   
  			     Sameer Babu M - India
  	         
  				   Social Inteligence
  				   "Social Inteligence is the primus inter pares among the needed qualities of those who have high emotional intelligence.
"
    			   
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	§ Alvin Stacey (US)	Improve Emotional Intelligence	"Good question. Sure you can, though it's not easy. And of course the answer depends on which of the 22 attributes you'd like to change... Goleman says in general, first you need to understand what attribute or domain you'd like to change in what way. The next step is you practice, play or experiment with what you learned. You've got to do this repeatedly for it to be more effective and some support or coaching will be helpful."
	§ Douglas Hamilton (Scotland)	Improve EI	"Re Angela's comments - the Goleman texts are a good theoretical introduction. In my experience, he comes in for fire on two fronts. Some of the psych community sneer at the quality of his research, and I have also found that in trying to introduce EI principles to clients, they normally struggle to 'get' what is being said in any of the Goleman books. In the final reckoning, it's the application which counts. The question then arises; 'for what purpose do you want to become adept in EI?' and once this is addressed, one can start looking at EI adept behaviour as the easiest path to fluency. From a practical application view, I recommend clients to start thinking 'before I carry out a particular behaviour, what will be the result of that behaviour on those around me?' This helps to develop better impact assessment, and therefore forms the steps to EI fluency. As a practical application, I recommend 'Winning Behaviour' by Terry Bacon and David Pugh as a very readable and valuable text."
	§ Chris Newham (USA)	Improving EI	"I accepted Goleman’s concept of emotional intelligence but found no useful practices to adopt. Alternatively, Dr. David Hawkins’ work provides a way to practically experience emotional intelligence. His “Map of Consciousness” identifies sixteen emotions ranging from the humiliation to the bliss and he describes how each arises from adopting a specific "positionality" or perspective. Goleman and Hawkins comprehend similar brain physiologies but Hawkins' identifies a pivotal boundary between negative and positive emotions at the transition between gain-seeking and altruistic behaviors. With this reference, I find I can be more conscious of my emotions and in my responses. Childhood conditioning and a lifetime of misunderstanding still make unlearning the old practices quite a challenge but at least I now have a path to follow! Hawkins’ writings (I find, "Transcending the Levels of Consciousness" to be his most practical) are well complemented by his very lighthearted lecture videos. "
	§ Gruizll (Spain)	EI Forum	"Most demanding in this issue is to find a partner coach, either a professional one or a friends-family resource. Get involved on an issue which really puzzles you, becoming a not well adapted person to that circumstance. Within the "game" you must avoid the first answer and look for another one, less emotional. Repetition is the key to success."
	§ Dr. K Sylvester (USA)	Angelas EI question	"I know of only two ways to understand the actual content of our brain. Talk with others wo are competent and able to provide feedback and write what we feel and think. I have never found a book or test that has been able to replace the benefits of friendly feedback and writing."
	§ Linda (USA)	EI	"What I learned from Goleman's work is that tears are to be witnessed, because the eyes are where we can all see them. In the same way, laughter is to be heard, not hidden away with shame. I believe we have to reclaim our emotional intelligence. I succeed when I can, most of the time, not fall in the grip of toxic shame (shame imposed by others). It is about knowing ourselves and owning the depth and breadth of our own emotions. Once we trully own and recognize ours, we can recognize that of others. Then, we are ready with responses that allow others to feel listened to."
	§ Gian Z. (NL)	Here are some materials	"ohr.gsfc.nasa.gov/DevGuide/Hq/Linkage/Goleman.pdf ohr.gsfc.nasa.gov/DevGuide/Hq/Linkage/Goleman05.pdf "

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