Emotional Intelligence history
When psychologists began to write and think about intelligence, they initially
focused on cognitive aspects, such as memory and problem-solving. However,
some researchers recognized the importance of non-cognitive aspects early
on:
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Robert Thorndike was writing about social intelligence
in 1937,
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David Wechsler defined intelligence as the aggregate
or global capacity of the individual to act purposefully, to think rationally,
and to deal effectively with his environment (Wechsler, 1958, p. 7). Already
in 1940 Wechsler referred to non-intellective as well as intellective elements
(Wechsler, 1940), by which he meant affective, personal, and social factors.
Furthermore, already in 1943 Wechsler was proposing that the non-intellective
abilities are essential for predicting ones ability to succeed in life.
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Howard Gardner began to write about multiple intelligence
in 1983. He proposed that intrapersonal and interpersonal intelligences
and the type of intelligence (typically measured by IQ and related tests)
are equally important.
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Salovey and Mayer actually coined the term emotional
intelligence in 1990. They described emotional intelligence as "a form of
social intelligence that involves the ability to monitor own and others
feelings and emotions, to discriminate among them, and to use this information
to guide ones thinking and action" (Salovey & Mayer, 1990). Salovey and
Mayer also initiated a research program intended to develop valid measures
of emotional intelligence and to explore its significance.
In doing the research for his first book, Daniel Goleman
became aware of Salovey and Mayers work in the early 1990s. Being trained
as a psychologist at Harvard, where he worked with David McClelland, Goleman
wrote the popular bestseller "Emotional Intelligence" (1995), in which he
offered the first ' proof' that emotional and social factors are important.
Five Domains of Emotional Intelligence
Goleman in 1995 agrees with Salovey's Five Main Domains of
Emotional Intelligence (p. 43)
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Knowing one's emotions. Self-awareness, recognizing a feeling
while it happens.
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Managing emotions. The ability of handling feelings so they
are appropriate.
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Motivating oneself. Marshalling emotions in the service
of a goal.
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Recognizing emotions in others. Empathy, social awareness.
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Handling relationships. Skill in managing emotions in others.
Four domains of Emotional Intelligence
More recently, Goleman favors only Four Domains of EI. The
4 domains have 19 categories, as described in his 2002-book "Primal
Leadership". 2 extra categories were added by the
Hay Group:
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Self-awareness (Emotional Self-Awareness. Accurate Self-Assessment
and Self Confidence)
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Self-management (Emotional Self-Control. Transparency (Trustworthiness).
Adaptability. Achievement Orientation. Initiative. Optimism.
Conscientiousness)
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Social awareness (Empathy. Organizational Awareness. Service
Orientation)
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Relationship management (Inspirational Leadership. Influence.
Developing Others. Change Catalyst. Conflict Management. Building Bonds.
Teamwork and Collaboration. Communication)
An important thing to understand is that - according to Goleman
- these EI competencies are not innate talents. They are learned abilities.
IQ or EI?
According to some scientists, IQ by itself is not a very good
predictor of job performance. Hunter and Hunter (1984) estimated that at best
IQ accounts for about 25 percent of the variance. Sternberg (1996) has pointed
out that studies vary and that 10 percent may be a more realistic estimate.
In some studies, IQ accounts for as little as 4 percent of the variance. In
a recent meta-analysis examining the correlation and predictive validity of
EI when compared to IQ or general mental ability, Van Rooy and Viswesvaran
(2004) found IQ to be a better predictor of work and academic performance
than EI. However, when it comes to the question of whether a person will become
a "star performer" (in the top ten percent, however such performance is appropriately
assessed) within that role, or be an outstanding leader, IQ may be a less
powerful predictor than emotional intelligence (Goleman 1998, 2001, 2002).
IQ and EI: pure types
According to Goleman, IQ and EI should not be regarded as
competencies with an opposite direction. They are rather separate competencies.
People with a high IQ but low EI (or the opposite) are, despite the stereotypes,
relatively rare. There is a correlation between IQ and some aspects of EI.
The stereotypes (pure types) are:
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(Pure) High-IQ male. He is typified - no surprise - by a
wide range of intellectual interest and abilities. He is ambitious and productive.
Predictable and dogged. And untroubled by concerns about himself. He also
tends to be critical and condescending. Fastidious and inhibited. Uneasy
with sexuality and sensual experience. Unexpressive and detached. And emotionally
bland and cold.
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(Pure) High-EI male. He is socially poised. Outgoing and
cheerful. Not prone to fearfulness or worried rumination. He has a notable
capacity for commitment to people or causes, for taking responsibility,
and for having an ethical outlook. He is sympathetic and caring in his relationships.
His emotional life is rich, but appropriate. He is comfortable with himself,
others, and the social universe he lives in.
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(Pure) High-IQ female. She has the expected intellectual
confidence. Is fluent in expressing her thoughts. Values intellectual matters.
And has a wide range of intellectual and aesthetic interests. She tends
to be introspective. Prone to anxiety, rumination, and guilt. And hesitates
to express her anger openly.
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(Pure) High-EI female. She tend to be assertive and expresses
her feelings directly. And feels positive about herself. Life holds meaning
for her. She is outgoing and gregarious. And expresses her feelings appropriately.
She adapts well to stress. Her social poise lets her easily reach out to
new people. She is comfortable enough with herself to be playful, spontaneous,
and open to sensual experience. She rarely feels guilty, or sinks into rumination.
Assessing and measuring Emotional Intelligence
Instruments used for measuring Emotional Intelligence
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EQ-I (Bar-On, 1997): a self-report instrument to
assess those personal qualities that enabled some people to possess better
emotional well-being than others.
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Multifactor Emotional Intelligence Scale (Mayer,
Caruso, & Salovey, 1998): a test of ability where the test-taker performs
a series of tasks that are designed to assess the persons ability to perceive,
identify, understand, and work with emotion.
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Emotional Competence Inventory (ECI) (Goleman, 1998):
a 360 degree instrument, where people evaluate the individuals within an
organization (Individual Feedback Reports). Or the organization as a whole
(Work Force Audits). These audits can provide an organizational profile
for any size group within the company. The Emotional Competence Inventory
works with the 19/21 competencies described above (See under Four Domains
of EI).
Book: Daniel Goleman
- Emotional Intelligence -
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Soft Skills Must Be Used Within Their Context
"I am very happy to be part of this useful forum. Just like leadership styles, that are applied based on the context, also soft skills must be carefully applied depending on the situation.
But in ..." |
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By-Products of Emotional Intelligence
"One's own emotional intelligence culminates in personal traits like "vision" through which one develops other by-products like "intution", "introspection" and "intepretation".
These by-products e..." |
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Categories of Emotional Intelligence
"Typification is helpful, but up to a point. Every individual is unique. In fact, I've seen people with admirable cognitive ability displaying equally admirable social skills and, of course, vice versa..." |
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Emotional Intelligence within Organisations
"I consider it very important and essential for organisations to recognise the importance of EI and develop it amongst their management and leaders.
This enable such organisations to be more succ..." |
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Cleaning our Emotions
"The important thing about emotional intelligence is self awareness. It starts with knowing oneself, and with cleaning all those feelings that have blurred our most beautiful feelings of love, compassi..." |
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McKinsey 7S Dichotomies
"McKinsey 7S provides the dichotomies listing between cold triangle (hard Ss) and warm square (soft Ss) very aptly:
- Analysis versus interpretation;
- Quantification versus verbalization;
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Soft Skills and Emotional Intelligence
"What are the differences between Soft Skills (SS) and Emotional Intelligence (EI)? What is the meaning and scope of the term SS? What categories of soft skills can we distinguish?" |
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Emotional Intelligence versus IQ
"I think we can link EQ with wisdom and IQ with knowledge. One can be knowledgeable with others knowledge but one cannot be wise with others wisdom.
That effectively leaves EQ to the gen..." |
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Effect of Emotional Intelligence in a Leader
"EI is one of the most important attributes of a leader. If leaders have poor control over their emotions it is most likely to affect the way they lead their organisations. Maintaining a level o..." |
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Some Level of EQ and IQ Either Way is Needed
"A very intelligent person (high IQ) might be great to have around.
But he has to have some emotional capacity (high EQ) to assert a better coping abilities to life's daily wiles... Either at work..." |
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The Benefits of Emotional Intelligence (EQ)
"Emotional Intelligence skills influence people to self awareness, self managing, awareness of other people and relations managing.
These abilities result in a successful position in th..." |
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EI and Conflict Management Skills
"I am looking for material that outlines the relationship or link between an individual's EI and his or her proficiency in handling conflict in the workplace." |
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What is Emotional Response?
"If you were to choke while eating I will bring you a glass of water. If you spilled, without you having to ask I will hand you a napkin. I believe these responses to your immediate discomfort were app..." |
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Teaching Emotional Intelligence at Schools
"Today, 10-21-2009, my wife and I attended a session ("APA speaker series - what are our children going through") at our daughter's high school. The session was chaired by a rep from Family Lifeworks. ..." |
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Emotional & Social Intelligence
""Emotional Intelligence responsible for Intra-personal Communication and Social Intelligence responsible for Inter-personal Communication makes leadership in any organization a transformational subjec..." |
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Where does Wisdom come from?
"Why are some wiser? We see educated people but unwise. We see less literate people but wise. Is it one's thoughts which make someone wise/unwise? Or is it something else? Where does the wisdom come fr..." |
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Emotional Intelligence = Maturity?
"Would Emotional intelligence not be the same as maturity. Ordinarily, maturity comes with age, but sometimes you find a young person who behaves or handles situations with more maturity than his chr..." |
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Best Compliment: 'You must have a high EQ'.
"I had a wonderful compliment the other day. On meeting a man and him taking me out on our first date. It was the best compliment he could have given me. He said I had a high EQ! I was thrilled! Better..." |
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Emotional Intelligence not Opposite of Intelligence
"As indicated in the main text, it is very important to understand that emotional intelligence is NOT the opposite of intelligence, it is not the triumph of heart over head -- it is the unique intersec..." |
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Emotions and Motivation
"Emotions are the motivating force in our lives depending on the direction we take. Motivations can be productive, empowering and creative - or they can be addictive, negative and abusive." |
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Emotions versus Reason
"An emotion is an automatic response, an automatic effect of our value premises - therefore it is an effect not a cause. There is no necessary clash or dichotomy between man's reason and his emotion..." |
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(How) Can I improve my EI?
"Can we improve our Emotional Intelligence? How can I learn to be more emotional intelligent, and how can I unlearn ineffective habits I may have?" |
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Emotional Intelligence Special Interest Group
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Compare with Emotional Intelligence:
Cultural Intelligence
| Whole Brain Model
| Johari Window
| Attribution Theory
| Leadership Styles
| Framing |
ERG Theory |
Path-Goal Theory |
4 Dimensions of
Relational Work |
Competing Values Framework
| Hierarchy of Needs
| Six Change Approaches
| Seven Habits |
PAEI |
Action Learning |
Team Management
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