Cultural Intelligence[文化智能]

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从容应对国家文化、企业文化和职业文化。 Earley和Mosakowski的Cultural Intelligence[文化智能]解析。 (‘04)

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文化智能文化智能(Cultural Intelligence),是指一种能够从容应对国家文化、企业文化和职业文化的能力,由Christopher Earley和Elaine Mosakowski提出,发表在《哈佛商业评论》2004年10月刊上。 文化智能是一种能够理解并适应不同文化的能力。 Earley和Mosakowski指出文化智能有三个来源。


文化智能的三个来源

  1. 大脑/认知的。 完全凭靠死记硬背来掌握外国文化的信仰、习俗以及禁忌,这种方法不是很有效。

  2. 身体/物质的。 能够与外国友人、同事融洽相处,显示出你理解他们的文化。 同时,你的行为风度在一定程度上显示出你已融入了他们的世界。

  3. 心灵/情感的。 调整适应一个新文化意味着要克服许多障碍与挫折, 只有当你发自内心地信仰它们,你才能做到这一点。

尽管文化智能与Emotional Intelligence[情感智能]有许多相似特征,但文化智能显然要更进一步,它帮助我们把不同文化导致的人类行为从大众的普遍行为习惯和个别人的特殊行为习惯中区别出来。


文化智能的重要性

为什么需要文化智能? 在愈加多元化的商业环境里,管理人员必须要有驾驭不同文化的能力,要能够从容应对他们外国同事的截然不同的习惯、手势、假定等等。 现在,外国文化随处可见。 它不仅只出现于国家层面上,还出现在企业里、职业中以及其他一些特定的环境中。 和外国人一起工作,不仅需要敏感性(Sensitivity),还需要适应性(Adaptability)。 那些在单一文化环境中的社交成功人士,却不一定具有这些特征与能力。
 

他们在社交中游刃有余,取得巨大成功,但往往正是他们最难以理解和接受外国文化。 他们完全淫浸在自己的母体文化环境里,所以当接触外国文化的时候,他们最容易显得格格不入。 有时候,与母体文化有一定脱离的人,能够更容易采纳接受并不熟悉的宿主文化,如习俗,甚至于身体语言。 他们以非常自然的方式来观察外国文化,所以很容易下意识地努力去适应它。
 

培养您的文化智能

Earley和Mosakowski认为,任何人只要比较敏觉、积极主动、有所准备,都能够获得一个比较满意的文化智能商数(CQ)。 他们给出了培养文化智能的六步建议:

  1. 检验你的CQ的强项与弱项, 由此找到一个出发点。

  2. 针对弱项选择对应的训练办法。

  3. 应用这些训练办法。

  4. 在自己的组织内部寻找异质文化环境。

  5. 积极进入这种文化环境。 由强项出发,开始训练自己。

  6. 360°回顾评估。 如有必要,加入新的训练内容。


文化智能论坛
  第一个最重要
不死记硬背如何掌握外国文化?...
     
 
  Cross-cultural Training Techniques Avoiding Expat Failure
48 percent of expats leave foreign posts early because of poor job performance and 37 percent return prematurely because they or their family members are unable to acclimatize in different cultures (Insch and Daniels as cited in Kreitner, 2009, p.106...
     
 
  Moving Cultural Intelligence to Practice: Requiring a Minimum CQ for Certain Professions?
There's plenty of amazing ideas, thought leadership, and unique perspectives in some of these discussion threads. Who is interested in collaborating on moving some of this into practice? Here are just 3 suggested scenarios (use cases) where we might ...
     
 
  Cultural Intelligence is an Acquirable Skill Set
A cultural misfit generally happens to be a business / organizational misfit irrespective of "Equal Opportunity" being practiced in these areas.
This is due to the feeling of alienation the culturally misfit person's behavioral aspects which mig...
     
 
  Using CQ and EQ as a Basis for Measuring Education, Leadership and Success?
If we want to solve the really "big" problems in our society (western, middle-eastern, European...), with instability, crime, social injustice, abuse of women & children that is on the rise, and our inability to co-exist with ourselves (let alone the...
     
 
  Public Sector Companies and Cultural Intelligence
It seems cultural intelligence (CQ) is going to play a crucial role in tomorrows global business. Im specialized in management of Public Sector Companies (PSCs). Without the knowledge of CQ, many PSCs wont survive in the globalized market. ...
     
 
  Cultural Adaptability
In an era of globalization cultural intelligence (CQ) becomes important. This does not mean adopting other people's culture but accommodating the culture of people in the official as well as personal network and having regards for different cultur...
     
 
  Cultural Intelligence Can Help Connect Cultures
It seems clear that with computer-information technology revolution, cultural integration and its attended potentials are becoming real.
Rich individuals in the techno-advanced world are recognizing that there is poverty plaguing a greate...
     
 
  Cultural Adjustment and the 'Collective Unconscious'
If you believe in Jung's construct, then there is no need to worry (ask Alfred E. Neuman); unless, there exists a cultural business requirement to fit a square peg in a round hole. Of course we know that business (national and international) has evol...
     
 
  Detached People Adapt Easily
Somewhat detached people. can more easily adapt is an excellent insight in that there is not only fragmentation of culture across national or language boundaries, there is also fragmentation inside current cultural contexts and this is acceleratin...
     
 
  International Experience -> Cultural Intelligence?
On a very basic level, is it safe to say that a person working at retail store in an airport such as JFK or LHR will be or become culturally intelligent?...
     
 
  5 Tips for International Communication
In conducting business, cultural missteps can ruin a good opportunity. As the world shrinks and we work closer and closer together, accepting and understanding each other becomes more essential every day.
Communicating with clarity and purpose l...
     
 
  C.Q. is a Must in Today's Global Business Environment
Increasing liberalization of trade has lead to various factors including movement of labour / global workforce, diversity in supply chain....
Diversity in customers managed by multinational/multiculture teams.. A very true scenario in today's gl...
     
 
  Four Sources of Cultural Intelligence
We are exploring and researching similar concepts and have four sources of cultural intelligence: Head, Heart, Gut and Spirit. Cognitive, Emotional, Instinctual and Philosophical. Wisdom, Humanity, Courage and Resilience. We are doing stud...
     
 
  Cultural Intelligence vs Skills Culture
By accompanying transnational mergers, we sometimes realize how much skills culture can be more under question than national cultures. Production staffs understand each others borderless, whereas HR and marketing staffs fight in the sam...
     
 
  Cultural Intelligence and Personality Structure
Many people can identify their weaknesses and be trained so as to avoid any obstacles in understanding and be part of a culture. There are some people who cannot change due to their personality structures. How can such people be changed to accept and...
     
 
  Examples of Cultural Intelligent People?
Suggestions please for well-known people who we believe have Cultural Intelligence. Who are our Role Models? Why should we hold them up as role models?
Well known = perhaps well-known in their own country if not internationally. Can you...
     
 

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最佳实践 - 文化智能 高级帐户
  The Relationship of Cultural Intelligence (CQ) with IQ and EQ
Personal characteristics - such as cognitive ability and emotional intelligence - facilitate the process of acquiring particular types of information. But when you're working in an international or intercultura...
     
 
  Going Against Core Principles and Values... Tough
Adapting to a cultural situation is all well and good until an individual is faced with the need of going against their core principles and values and then the trouble starts... Do they do the right thing culturally and betray their own core v...
     
 
  Establishing Cultural Intelligence in Organizations
It all depends on the organizational culture and how an organization communicates this among its employees.
Keep it stupid simple, choose the right people (cultural fit) for your organization. And before they start to work, give them a
     
 

Expert Tips (ENG) - Cultural Intelligence 高级帐户
 

Pitfalls and Best Practices in Managing Multicultural Teams

Brett, Behfar and Kern describe 4 common problem areas in managing multicultural teams:
1. Direct vs indirect communication
2. Troubl...
Usage (application)Multicultural Teams
 
 
 

Theory of Multiple Intelligences

In 1983, Howard Gardner proposed the Theory of Multiple Intelligences. According to Gardner there are a wide variety of cognitive abilities (A ...
Usage (application)Skills Development
 
 
 

Negotiation in Middle Eastern and Western countries

Geert Hofstedes research on cultural dimensions provides insights into other cultures so that we can be more effective when interacting with people i...
Usage (application)Cultural Dimensions, A Practical Example
 
 
 

How to Assess Your / Someone's Social Intelligence and Leadership Skills

In their article "Social Intelligence and the Biology of Leadership" (HBR, September 2008), Daniel Goleman and Richard Boyatzis argue that a more rela...
Usage (application)Social Intelligence, Leadership Development
 
 
 

Cultural Intelligence in Mergers & Acquisitions

Cultural Intelligence in today's context assumes a great significance, particularly in the light of the frenzy of PE / M&A activity taking place all a...
Usage (application)M&A
 
 
 

Cultural Intelligence Profiles

In their article Cultural Intelligence (HBR, October 2004) P.C. Earley and E. Mosakowski identify 6 manager profiles according to their CQ methodolo...
Usage (application)Identify Personal CQ Profile
 
 
 

Thorndike on Intelligence 1920

E.L. Thorndike (1920: Intelligence and its uses) distinguished between three distinct types of intelligence:
1. Abstract or scholastic Intelligen...
Usage (application)3 distinct types
 
 
 

Koreans vs Germans

In a recent interview on Business Spotlight 3/08, Mrs. Mee-Rae Kim, a leading expert in German-Korean intercultural business communication projects...
Usage (application)Differences in Business Communication
 
 
 

Key CQ Traits and Capabilities?

Here are some basic traits and capabilities of a high CQ.
1) Have clear understanding (strengths and weaknesses) of one's own culture
...
Usage (application)Cultural Intelligence
 
 

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比较:  Emotional Intelligence[情感智能]  |  Cultural Dimensions[文化尺度]  |  Culture Types[文化类型]  |  Social Intelligence[社会智能]  |  Framing[心理定格]  |  Levels of Culture[文化层次]  |  Coaching[教练]  |  Mentoring[启导]  |  Changing Organizational Cultures[组织文化变革法]  |  Path-Goal Theory[路径-目标理论]  |  Contingency Theory[权变理论]  |  Attribution Theory[归因理论]


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