Culturele Intelligentie

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Het omgaan met nationale culturen, corporate culturen en beroepsculturen. Verklaring van Culturele Intelligentie van Earley en Mosakowski. ('04)

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Culturele IntelligentieCulturele Intelligentie (CQ) is de capaciteit om om te gaan met nationale, corporate en beroepsculturen zoals deze door Christopher Earley en Elaine Mosakowski in de HBR van Oktober 2004 wordt beschreven. CQ is de capaciteit om onbekende contexten te begrijpen, en dan zich aan te passen. Zij beschrijven drie bronnen van Culturele Intelligentie.


Drie bronnen van Culturele Intelligentie

  1. Het Hoofd/Cognitief. Het uit het hoofd leren van de geloven, de gewoonten, en de taboes van buitenlandse culturen zal niet goed werken.

  2. Het Lichaam/Fysiek. U zult uw buitenlandse gastheren, gasten, of collega's niet ontwapenen door alleen te tonen dat u hun cultuur begrijpt; uw acties en gedrag moeten bewijzen dat u reeds in zekere mate hun wereld bent ingegaan.

  3. Het Hart/Emotioneel/Motivatie. Zich aan een nieuwe cultuur aanpassen impliceert het overwinnen van hindernissen en tegenslagen. Mensen kunnen dat alleen doen als zij in hun eigen doeltreffendheid geloven.

Terwijl het veel van de eigenschappen van emotionele intelligentie deelt, gaat Cultural Intelligence (Culturele Intelligentie) één stap verder, door een persoon uit te rusten om gedrag, dat door de cultuur in kwestie wordt veroorzaakt, van gedrag te onderscheiden, wat typisch is voor bepaalde individuen, en wat gevonden wordt bij alle menselijke wezens.


Het belang van Culturele Intelligentie

Waarom Culturele Intelligentie? In een meer en meer diverse bedrijfsomgeving, moeten managers door het struikgewas van gewoonten, gebaren, en veronderstellingen kunnen navigeren die de verschillen tussen hun medewerkers bepalen. Buitenlandse culturen zijn overal. In andere landen, zeker, maar ook in bedrijven, beroepen, en regio's. Het in wisselwerking staan met individuen onder hen eist gevoeligheid en aanpassingsvermogen. En de mensen welke die karaktertrekken in overvloed hebben, zijn niet noodzakelijk degenen, die het grootste sociale succes in hun familiaire situatie genieten.
 

De mensen die sociaal het meest succesvol onder hun vrienden zijn, hebben vaak de grootste moeilijkheid om culturele vreemdelingen te begrijpen, en om door hen geaccepteerd te worden. Zij die volledig de gewoonten en de normen van hun inheemse cultuur belichamen, kunnen zich het meest van een andere planeet voelen wanneer zij een andere cultuur binnengaan. Soms, kunnen mensen die enigszins losgemaakt zijn van hun eigen cultuur, zich gemakkelijker aanpassen aan de gewoonten en zelfs de lichaamstaal van een onbekende gastheer. Zij zijn natuurlijke waarnemers, en leveren gemakkelijk een bewuste inspanning om zich aan te passen.
 

Het kweken van uw Culturele Intelligentie

Earley en Mosakowski besluiten dat iedereen die redelijk waakzaam, gemotiveerd en evenwichtig is, een aanvaardbaar CQ kan bereiken. Zij adviseren een 6 stapsaanpak voor het cultiveren van uw culturele intelligentie:

  1. Onderzoek uw sterke en zwakke CQ punten. Op deze wijze vestigt u een uitgangspunt.

  2. Selecteer een opleiding die zich op uw zwakheden concentreert.

  3. Pas deze opleiding toe.

  4. Organiseer steun in eigen organisatie.

  5. Ga de culturele situatie in. Begin met een focus op uw sterke punten.

  6. Beoordeel opnieuw (360°). Bepaal eventueel verdere opleiding.


Culturele Intelligentie Forum
  Mondiale managers bestaan niet; transculturele managers wel!
Ik las net een artikel van Karl Moore (FD Strategie, Dec 2006). Volgens hem bestaan mondiale managers niet. Multinationals moeten niet proberen hun managers een mondiale mentaliteit te laten ontwikkelen.
Ze kunnen beter op zoek gaan naar transcu...
     
 
  Cross-cultural Training Techniques Avoiding Expat Failure
48 percent of expats leave foreign posts early because of poor job performance and 37 percent return prematurely because they or their family members are unable to acclimatize in different cultures (Insch and Daniels as cited in Kreitner, 2009, p.106...
     
 
  Moving Cultural Intelligence to Practice: Requiring a Minimum CQ for Certain Professions?
There's plenty of amazing ideas, thought leadership, and unique perspectives in some of these discussion threads. Who is interested in collaborating on moving some of this into practice? Here are just 3 suggested scenarios (use cases) where we might ...
     
 
  Cultural Intelligence is an Acquirable Skill Set
A cultural misfit generally happens to be a business / organizational misfit irrespective of "Equal Opportunity" being practiced in these areas.
This is due to the feeling of alienation the culturally misfit person's behavioral aspects which mig...
     
 
  Using CQ and EQ as a Basis for Measuring Education, Leadership and Success?
If we want to solve the really "big" problems in our society (western, middle-eastern, European...), with instability, crime, social injustice, abuse of women & children that is on the rise, and our inability to co-exist with ourselves (let alone the...
     
 
  Public Sector Companies and Cultural Intelligence
It seems cultural intelligence (CQ) is going to play a crucial role in tomorrow’s global business. I’m specialized in management of Public Sector Companies (PSCs). Without the knowledge of CQ, many PSCs won’t survive in the globalized market. ...
     
 
  Cultural Adaptability
In an era of globalization cultural intelligence (CQ) becomes important. This does not mean adopting other people's culture but accommodating the culture of people in the official as well as personal network and having regards for different cultur...
     
 
  Cultural Intelligence Can Help Connect Cultures
It seems clear that with computer-information technology revolution, cultural integration and its attended potentials are becoming real.
Rich individuals in the techno-advanced world are recognizing that there is poverty plaguing a greate...
     
 
  Cultural Adjustment and the 'Collective Unconscious'
If you believe in Jung's construct, then there is no need to worry (ask Alfred E. Neuman); unless, there exists a cultural business requirement to fit a square peg in a round hole. Of course we know that business (national and international) has evol...
     
 
  Detached People Adapt Easily
“Somewhat detached people…. can more easily adapt” is an excellent insight in that there is not only fragmentation of culture across national or language boundaries, there is also fragmentation inside current cultural contexts and this is acceleratin...
     
 
  International Experience -> Cultural Intelligence?
On a very basic level, is it safe to say that a person working at retail store in an airport such as JFK or LHR will be or become culturally intelligent?...
     
 
  5 Tips for International Communication
In conducting business, cultural missteps can ruin a good opportunity. As the world shrinks and we work closer and closer together, accepting and understanding each other becomes more essential every day.
Communicating with clarity and purpose l...
     
 
  C.Q. is a Must in Today's Global Business Environment
Increasing liberalization of trade has lead to various factors including movement of labour / global workforce, diversity in supply chain....
Diversity in customers managed by multinational/multiculture teams.. A very true scenario in today's gl...
     
 
  Four Sources of Cultural Intelligence
We are exploring and researching similar concepts and have four sources of cultural intelligence: Head, Heart, Gut and Spirit. Cognitive, Emotional, Instinctual and Philosophical. Wisdom, Humanity, Courage and Resilience. We are doing stud...
     
 
  Cultural Intelligence vs Skills Culture
By accompanying transnational mergers, we sometimes realize how much skills culture can be more under question than national cultures. Production staffs understand each others borderless, whereas HR and marketing staffs fight in the sam...
     
 
  Cultural Intelligence and Personality Structure
Many people can identify their weaknesses and be trained so as to avoid any obstacles in understanding and be part of a culture. There are some people who cannot change due to their personality structures. How can such people be changed to accept and...
     
 
  Examples of Cultural Intelligent People?
Suggestions please for well-known people who we believe have Cultural Intelligence. Who are our Role Models? Why should we hold them up as role models?
Well known = perhaps well-known in their own country if not internationally. Can you...
     
 

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Best Practices - Culturele Intelligentie Premium
  The Relationship of Cultural Intelligence (CQ) with IQ and EQ
Personal characteristics - such as cognitive ability and emotional intelligence - facilitate the process of acquiring particular types of information. But when you're working in an international or intercultura...
     
 
  Going Against Core Principles and Values... Tough
Adapting to a cultural situation is all well and good until an individual is faced with the need of going against their core principles and values and then the trouble starts... Do they do the right thing culturally and betray their own core v...
     
 
  Establishing Cultural Intelligence in Organizations
It all depends on the organizational culture and how an organization communicates this among its employees.
Keep it stupid simple, choose the right people (cultural fit) for your organization. And before they start to work, give them a
     
 

Expert Tips (ENG) - Cultural Intelligence Premium
 

Pitfalls and Best Practices in Managing Multicultural Teams

Brett, Behfar and Kern describe 4 common problem areas in managing multicultural teams:
1. Direct vs indirect communication
2. Troubl...
Usage (application): Multicultural Teams
 
 
 

Theory of Multiple Intelligences

In 1983, Howard Gardner proposed the Theory of Multiple Intelligences. According to Gardner there are a wide variety of cognitive abilities (A ...
Usage (application): Skills Development
 
 
 

Negotiation in Middle Eastern and Western countries

Geert Hofstede’s research on cultural dimensions provides insights into other cultures so that we can be more effective when interacting with people i...
Usage (application): Cultural Dimensions, A Practical Example
 
 
 

How to Assess Your / Someone's Social Intelligence and Leadership Skills

In their article "Social Intelligence and the Biology of Leadership" (HBR, September 2008), Daniel Goleman and Richard Boyatzis argue that a more rela...
Usage (application): Social Intelligence, Leadership Development
 
 
 

Cultural Intelligence in Mergers & Acquisitions

Cultural Intelligence in today's context assumes a great significance, particularly in the light of the frenzy of PE / M&A activity taking place all a...
Usage (application): M&A
 
 
 

Cultural Intelligence Profiles

In their article “Cultural Intelligence” (HBR, October 2004) P.C. Earley and E. Mosakowski identify 6 manager profiles according to their CQ methodolo...
Usage (application): Identify Personal CQ Profile
 
 
 

Thorndike on Intelligence 1920

E.L. Thorndike (1920: Intelligence and its uses) distinguished between three distinct types of intelligence:
1. Abstract or scholastic Intelligen...
Usage (application): 3 distinct types
 
 
 

Koreans vs Germans

In a recent interview on Business Spotlight 3/08, Mrs. Mee-Rae Kim, a leading expert in German-Korean intercultural business communication projects...
Usage (application): Differences in Business Communication
 
 
 

Key CQ Traits and Capabilities?

Here are some basic traits and capabilities of a high CQ.
1) Have clear understanding (strengths and weaknesses) of one's own culture
...
Usage (application): Cultural Intelligence
 
 

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Vergelijk met Culturele Intelligentie:   Emotionele Intelligentie  |  Culturele Dimensies  |  Cultuurtypes  |  Sociale Intelligentie  |  Framen (Inkaderen)  |  Cultuurniveaus  |  Coachen  |  MentorenChanging Organizational Cultures  |  Path-Goal Theorie  |  Contingentietheorie  |  Attributietheorie


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Auteursrecht 2016 12manage - The Executive Fast Track. V14.1 - Laatst bijgewerkt op: 1-10-2016. Alle namen zijn tm van hun eigenaren.