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Cultural Intelligence |
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Coping with national cultures, corporate cultures and vocational cultures. Explanation of Cultural Intelligence of Earley and Mosakowski. ('04) |
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Cultural Intelligence (CQ) is the ability to cope with national, corporate and vocational cultures as described by Christopher Earley and Elaine Mosakowski in HBR of October 2004. CQ is the ability to understand unfamiliar contexts, and then to adjust. They describe three sources of Cultural Intelligence.
Three sources of Cultural Intelligence
While it shares many of the properties of emotional intelligence, Cultural Intelligence goes one step further by equipping a person to distinguish behaviors produced by the culture in question from behaviors that are peculiar to particular individuals and those found in all human beings.
Importance of Cultural IntelligenceWhy Cultural Intelligence? In an increasingly diverse business environment,
managers must be able to navigate through the thicket of habits, gestures,
and assumptions that define their coworkers' differences. Foreign cultures
are everywhere. In other countries, certainly, but also in corporations, vocations,
and regions. Interacting with individuals within them demands sensitivity
and adaptability. And the people who have those traits in abundance, are not
necessarily the ones, who enjoy the greatest social success in familiar settings.
The people who are socially the most successful among their friends, often
have the greatest difficulty to understand cultural strangers, and to accepted
by them. Those who fully embody the habits and norms of their native culture,
may be the most alien when they enter another culture. Sometimes, somewhat
detached people from their own culture, can more easily adopt the habits and
even the body language of an unfamiliar host. They are natural observers,
and easily make a conscious effort to fit in. Growing your Cultural IntelligenceEarley and Mosakowski conclude that anyone who is reasonably alert, motivated and poised, can attain an acceptable CQ. They recommend a 6 step approach to cultivating your cultural intelligence:
Cultural Intelligence ForumCultural Intelligence Special Interest Group
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Compare with Cultural Intelligence: Emotional Intelligence | Cultural Dimensions | Culture Types | Social Intelligence | Framing | Levels of Culture | Coaching | Mentoring | Changing Organizational Cultures | Path-Goal Theory | Contingency Theory | Attribution Theory
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Enter a new Tip, Idea, Comment or Question |
| § Candy Carpenter (USA) | Hire a CQ Liaison | "Have each company that is interested in cultural intelligence research and develop a branch for that one department and hire a company liason for that reason." |
Enter your Reaction. |
| § Hemant Vora (USA) | CQ | "Here are some basic traits and capabilities of a high CQ. 1) Have clear understanding (strengths and weaknesses) of one's own culture 2) Be aware of and understand norms, customs, "Do's" and "Don'ts" of a groups of professional people and people of different faiths, culture etc. 3) Know how to express disagreements respectfully with people of other cultures; Know how to appreciate and praise relatives or subordinates of people of other cultures. (in some places one has to tell the boss how good the subordingate is and avoid talking directly to the subordinate) 4) Know the "intent" and understand the body language ( in some cultures "yes" is not always "yes" and "No" is not always "No". In short, CQ is "People Skills" based on clear understanding of part culture plays in belief, philisophy, habits and cultures. " | |
| § Ken Sylvester (USA) | Cultural Intelligence | "I agree with your emphasis. My 25 yera of experience suggest that the host country do the hiring, slection, training, and etc. Language is not the challenge. It is the myriad of embedded meanings beneath language. Thus, do not centralize this task, decentralize it to those who have grown up in the culture. I welcome friendly fire." | |
| § Marius Lotter (Cairo/UK) | CQ: Personality | "CQ is an important factor in the daily interaction with colleagues and certainly worth further research. However, acceptance of personal attitudes, personalities and capabilities are equally important. People from different cultures expect to be treated in a certain way. Whilst some are more relaxed, others are easily offended by comments and/or dialogue. One must treat this carefully to avoid creating ambiguity and confusion or discontent." |
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Enter your Reaction. |