업무프로세스 재설계

지식 센터

   

조직의 프로세스를 근본적으로 재고하고 획기적으로 재설계. Hammer와 Champy의 비즈니스 프로세스 리엔지니어링 설명.

목차

  1. 요약
  2. 포럼
  3. 모범 사례
  4. Expert Tips
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  6. 인쇄

비즈니스 프로세스 리엔지니어링 (사업재구축, BPR,  Business Process Reengineering) Hammer와 Champy는 BPR을 '비용, 서비스, 속도면에서 현재의 성과를 급속도로 개선하기 위하여 조직의 프로세스를 근본적으로 재고하고 획기적으로 재설계'로 기술하였다.


Hammer Champy는 기업을 기능적 전문성 (생산, 회계, 마케팅 등)에 따라 조직하여 각각의 기능이 수행하는 업무에 주의를 기울이기 보다는, 전체 프로세스에 주의를 기울여야 한다고 주장한다. 물자확보로 부터 생산, 마케팅과 유통까지. 기업은 일련의 프로세스들로 재구축되어야 한다.
 

고객을 위한 가치 창조는 BPR를 이끄는 주요한 요인이고 정보 기술은 이를 가능케하는 중요한 역할을 한다. 비교 : Relationship Marketing [관계마케팅]

 

Michael Hammer와 James Champy

리엔지니어링의 주요 제창자는 Michael Hammer와 James Champy이다. Reengineering the Corporation, Reengineering Management, and The Agenda 등 일련의 책에서, 그들은 너무 많은 시간이 낭비되고, 업무가 부서에서 부서로 넘겨지고 있다고 주장한다. 그들은 하나의 팀을 정하여 해당 프로세스에 있는 모든 업무를 수행하는 것이 훨씬 더 효율적이라고 주장한다.

 

BPR을 위한 5단계 접근방법

Davenport (1992년)는 모델구축을 위한 5가지 단계를 다음과 같이 설명하고 있다 :

  1. 비즈니스의 비전과 프로세스의 목표들을 개발: BPR 방법은 비용감축, 시간감축, 산출물의 품질개선 등 특정의 사업목표을 의미하는 비즈니스 비전에 의해 추진된다.
  2. 재설계될 비즈니스 프로세스를 확인: 대부분의 기업은 가장 중요한 프로세스 또는 비즈니스 비전과 마찰이 생기는 프로세스 등에 초점을 맞추는영향력이 큰 접근법 (high-impact approach)을 사용한다. 소수의 기업들은 조직내의 모든 프로세스를 확인하여 긴급도에 따라 재설계의 우선순위를 두는 소모적인 접근법 (exhausitive approach)을 사용한다.
  3. 기존의 프로세스들을 이해하고 측정: 반복되는 고질적인 실수를 회피하고 향후 개선을 위한 기반 제공
  4. IT 지렛대를 확인: BPR에 영향을 미칠 수 있거나 영향을 줄 능력의 인지.
  5. 새로운 프로세스의 원형을 디자인하고 구축: 실제 디자인이 프로세스의 목적으로 보면 안된다. 오히려 연속적인 반복이 필요한 원형 (으로 보아야 한다. 원형이라는 비유는 을 빠른 결과물의 인도, 고객의 개입과 만족과 함께 진행한다는 것을 의미한다.

BPR 방법에 추가되는 6번째 단계로서, 종종 다음과 같은 사실을 알게된다 : 새롭게 디자인된 주요 프로세스에 조직의 구조와 지배구조를 적응


BPR의 필요여부에 영향을 미치는 일반적인 상황

일반적인 조언을 하는 것이 어렵더라도, 일부 고려될 수 있는 요인으로는 :

  • 경쟁업체들의 성과가 자사보다 월등한가? 비교 : 선회 관리
  • 조직내에 많은 갈등요인이 있는가?
  • 미팅 빈도가 극단적으로 많은가?
  • 비구조화 커뮤니케이션을 지나치게 많이 사용하는가? (메모, 이메일 등)
  • 점진적인 개선을 위한 좀 더 지속적인 접근을 고려하는 것이 가능한가? (참고 : Kaizen[카이젠, 개선기법]).

BPR 접근법에 대한 비판

BPR은 대량해고를 가져오므로 악평을 받고 있다. 베스트셀러에 오르기 위해 저자가 대량의 도서구입을 했다는 사실때문에, BPR의 도입을 둘러싼 지나친 관심에도 불구하고, BPR 방법은 기대만큼 활용되지는 않았다. 주요한 이유는 다음과 같아 보인다 :

  • BPR 조직의 성과를 제한하는 요인이 조직의 프로세스를 비효과적으로 만든다고 가정한다. 이것은 항상 옳거나 옳지 않을 수 있다. 또한 BPR은 이러한 가정을 유효하게 하는 수단을 제공하지 않는다.
  • BPR은 현상을 전적으로 무시한 깨끗한 상태(clean slate)에서, 성과개선 프로세스를 해야한다고 가정한다.
  • BPR은 조직의 제약조건에 개선노력을 집중하기 위한 효과적인 방법을 제공하지 않는다. (Theory of Constraint[제약이론]에 있는 Goldratt박사에 의해 행해진 것과 같은).
  • 때때로, 또는 종종, 점진적인 변화는 (Kaizen[카이젠, 개선기법]와 같은) 더 나은 접근일지도 모른다.
  • BPR은 문화적으로 미국의 사고방식에 치우쳐 있다. (참고 : Cultural Dimensions [문화차원 모델])

BPR 카이젠(Kaizen, 개선기법) 비교

카이젠이 BPR 방법과 비교할 경우, 카이젠 철학은 장기적인 교육과 소규모의 변화을 가져오지만, 좀 더 인간중심적이고, 실행하기 쉽다는 것은 명백한 사실이다. 반면, BPR 접근방법은 좀 딱딱하고, 기술지향적임으로 급격한 변화를 가능케하지만, 상당한 변화관리기술을 필요로 한다.


참고도서: Hammer and Champy - Reengineering the Corporation -

참고도서: Davenport - Process Innovation -


비즈니스 프로세스 리엔지니어링 포럼
  BPR - Time Reduction versus Cost
Doing away the manual processes and bringing in technology and tools to make a process time efficient is one way of doing BPR.
However, technology and tools also come at a certain cost. That's why decision makers are often hesitant to invest in ...
     
 
  Deterministic Machines Concept in BPR
Hi all, could anyone give me a clarification regarding deterministic machines concept in BPR please? How can BPR be viewed in the view of deterministic machine view?...
     
 
  Developing a Standard Framework for BPR
After reviewing literature, I think that there exists no standard process of BPR. Every company redesigns its processes in its own way.
I believe different cultures, strategies and organizational structures are the main reasons of adapting so ma...
     
 
  Is BPR Helping ERP or is ERP Helping BPR?
I am a PhD student and my area is BPR. I just want to know your expert opinion (just general) regarding the relationship of BPR and ERP.
It is a fact that BPR uses technology for efficiency however, I have come across that ERP is doing the same....
     
 
  Cases and Causes of BPR Failure / BPR Disasters
Hello,
I'm doing research on BPR failure cases. Unfortunately, I can't find any cases to illustrate my research. Could you please tell me where I can find this kind of cases?
Thank you in advance....
     
 
  Alignment of BPR and IT Solution Approach
I am conducting research as part of a Masters degree on the combination of business process change methodologies i.e. radical and continuous improvement and IT solution approach such as Commerical Of the Shelf (COTS, package software), Business Proce...
     
 
  BPR Works only Top-Down
I am a BPR envangelist and in my experience BPR is only effective if it starts from the top, i.e. when senior managers accept the challenge to first revamp their mental models of management before they engage in the process. Otherwise all BPR efforts...
     
 
  Cases of Successful BPR Implementation / BPR Success Stories
Can you point out companies who were successful in BPR implementation? And what is the success rate of these projects?
I am currently doing my thesis on this topic. Any assistance would be appreciated....
     
 
  Maintaining the Quality of a BPR Programme
How can quality be maintained during a BPR inititiative?...
     
 
  Personal Business Process Reengineering?
Would anyone help me with one doubt here, can the concept of BPR be implemented in anyones personal life to have a radical change? Or is BPR specifically for business need only?...
     
 
  Business Process Reengineering = People
In BPR the people are the process and they are central to the success of any innovative change....
     
 
  BPR Through E-Governance Initiatives
In the public sector field of a government like India, implementing a 100% BPR would be difficult. Because the waste processes & positions identified out of such exercises would be of greater portion and the government itself would be unsure on how t...
     
 
  Business Process Reengineering in Agriculture
How to start BPR from clean sheet for large and very old agri industry? Any effective guide line? Thank You!...
     
 
  BPR is Like A Pipeline Through Pour Water
We know that drinking water comes through a tube for transporting clean water even when it's going through pour water. Without the pipe we do not get clean water. Similarly, to bring change in our country we need to implement BPR. Otherwise, for how ...
     
 
  BPR is not an End, but a Means
BPR is not an end, it is a means to an end....
     
 
  Misunderstandings around BPR
Many people misunderstand the concept of BPR as a natural phenomenon or for resisting changes to roll back from its unfavorable impact. Say downsizing. Such people are heard in quoting wrong sayings like "Blood Pressure Raising", but the truth is BP...
     
 

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모범 사례 - 비즈니스 프로세스 리엔지니어링 프리미엄
  The Role of HR in Business Process Reengineering (BPR)
We already know BPR is not about IT only. But I'd like to find out what can or should be the role of HRM (Human Resource Management) in effective BPR implementations?
Thanks for sharing your thoughts......
     
 
  Faster and more Flexible than BPR - Alternative Approaches?
Is there any other alternative to BPR? Something that is more flexible, faster and with less work than BPR....
     
 
  Is BPR Useful for Small Companies (SMEs)?
Can BPR be used in small and middle size companies as well?...
     
 
  Reward Management During Business Reengineering
More often than not, Kenyan organizations in need of adapting to changes in the competitive business environment fail to satisfy the needs of the diverse groups of employees within the company. Many employees are exiting, new ones joining in and othe...
     
 
  ERP and Business Process Reengineering
Business process reengineering involves radically changing the status quo to fulfil customer's expectation and keep them coming back. This involves change management thinking and implementation of organisational principles. ERP helps in integrating d...
     
 
  BPR is needed in Ethiopia
I believe BPR is an important change management tool. It is a radical tool. You can't help or solve all the bureacratic mess created on customers with any other tools - be it Kaizen , TQM, etc.
That is why the Government of Ethiopia a...
     
 

Expert Tips (ENG) - Business Process Reengineering 프리미엄
 

Comparison Kaizen vs. Innovation

In 1992, A. Meckel made this useful comparison of Kaizen (K) versus Innovation (I):
1. EFFECT - K: long term and continuous, but not dramatic; I:...
Usage (application) : Appreciate the Differences...
 
 
 

List of Reasons for Business Process Reengineering Failure

Re-engineering usually fails due to 15 main reasons in 4 main categories:
A. Failure due to the actual re-engineering process:
...
Usage (application) : BPR Implementation, BPR Pitfalls
 
 
 

Success Factors of BPR

Abdolvand et al. (2008) mention five factors that are critical for successful Business Process Reengineering :
1. Egalitarian leadership: ...
Usage (application) : BPR Best Practices, BPR Implementation
 
 
 

Comprehensive Step by Step BPR Approach

In their article Business Process Reengineering: Building a Comprehensive Methodology, Guha, Kettinger and Teng are offering the Process Reengine...
Usage (application) : Generic Business Process Reengineering Methodology
 
 
 

BPR Guidelines by Hammer

MIT Professor Michael Hammer has been identified as the pioneer of the BPR concept.
In his earlier perspective, BPR consisted of a radical redesi...
Usage (application) : BPR Implementation Best Practices
 
 
 

How to Re-engineer the Process Flow?

The process flow re-engineering phase in BPR cannot be standardized and summarized in a checklist since there are no fixed rules that can apply to all...
Usage (application) : Guidelines and Ideas for Process Redesign
 
 
 

Leadership Strategies for Change

In response to the high rate of change failure, Ken Blanchard and his team have developed the Blanchard Leading Through Change program, in whic...
Usage (application) : Initiate, implement, develop and sustain change
 
 
 

Using Appreciative Inquiry to Improve Business Processes

Organizations focusing on developing their processes may use the appreciative process to i...
Usage (application) : Alternate Approach
 
 
 

Innovating Bottom-up or Top-down

Check out 2 recent articles by professor Deschamps on ...
Usage (application) : Corporate Innovation Approaches
 
 
 

Business Processes by Goal

The main goals of Business Process Modeling can be classified into three different categories:
1. Descrip...
Usage (application) : BPM Categories, BPM Types, BPM Classification
 
 
 

BPR Key Success Factors

In an article, Al-Mashari and Zairi summarize the following elements as the key success factors of a holistic BPR implementation process:
...
Usage (application) : BPR, Best Practices
 
 
 

Morris & Brandon's BPR View

Among the most recent scholars who added authoritative builds on BPR, Daniel Morris and Joel Brandon argue reengineering methodologies are just too...
Usage (application) : Organizational Change
 
 
 

Harrington's Business Process Redesign

H. James Harrington has been the first to utilize the term Business Process Redesign, to underline his orientation towards a lower impac...
Usage (application) : Lower Impact and Less Risky BPR
 
 
 

Business Processes by the Way they Develop

Considering the way that processes may develop, we can differentiate them into the following 2 types of processes:
A.  
 
 

Comparison TQM and BPR | Comparing Total Quality Management versus Business Process Reengineering

Compare TQM and BPR:
Similarities in TQM and BPR:
- Both TQM and BPR are customer-oriented. They both aim on improving the cus...
Usage (application) : Learn form the Differences...
 
 
 

Supply Chain Processes to Consider

Critical value chain activities where various process components are typically scattered across several functional departments should defeintely be Usage (application) : Business Process Redesign, Supply Chain Management
 
 
 

Business Processes by Focus Area

Depending on their focus, we can distinguish 4 types of business processes:
- Integration intensive Usage (application) : BPM Categories, BPM Types, BPM Classification
 
 
 

Types of Change. Classification

Organizational change varies along at least to dimensions (expected-unexpected and incremental-radical) and can be managed by classifying it in one of...
Usage (application) : Change Management, Organizational Change, Expected/Unexpected Change, Incremental/Radical Change
 
 
 

Davenport's BPR Approach

Hammer's and Champy's original BPR concept, testified in their numerous publications, has been lately developed and mitigated by the work of Thomas H....
Usage (application) : BPR Implementation
 
 
 

How to Lead an Innovation Team

In order to become a great innovation team leader, Ram Charan suggests in the article "P&G's Innovation Culture" (strategy+business, Autumn 2008, Issu...
Usage (application) : Best Practices, Innovation Team Management
 
 
 

Process Analysis and Diagnosis Techniques and Tools

Process Analysis and Process Diagnosis can be considered as one single concept, although some differences have been underlined in recent management li...
Usage (application) : BPR, Business Process Modeling
 
 
 

Remember to Focus your Improvement Efforts?

Very often organizations consider continuous improvement as committing on improvement efforts, and thus creating projects to implement them, in all ar...
Usage (application) : Achieve More With Less, Kaizen, BPR, JIT, Lean, Value Chain
 
 
 

The Role of IT in Business Process Reengineering

Information technology (IT) plays an important role in Business Process Reengineering (BPR). It is considered to be a major enabler for new forms of w...
Usage (application) : BPR, IT
 
 
 

The Process Vision

A business process is a set of interrelated activities targeted at a defined and measurable result that adds value to the end user (customer).
Th...
Usage (application) : Process Approaches, Organizational Development, Organizational Change
 
 
 

Typical Improvements by Leveraging Information Technology

Business Process Reengineering is considered a key tool for improving the efficiency of an organization in accordance with its goals.
BPR, throug...
Usage (application) : BPR, IT
 
 
 

The Human Factor in BPR and Continuous Improvement

In their book Learning Organizations: Knowledge Management Theories, Models and Case Studies, Italian F. Azzariti and M. Bortali argue that individu...
Usage (application) : The Attitude of People is Key
 
 

자료 - 비즈니스 프로세스 리엔지니어링 프리미엄
 

뉴스

비즈니스 프로세스 리엔지니어링
     
 

뉴스

사업재구축
     
 

영화

비즈니스 프로세스 리엔지니어링
     
 

영화

사업재구축
     
 

프리젠 테이션

비즈니스 프로세스 리엔지니어링
     
 

프리젠 테이션

사업재구축
     
 

비즈니스 프로세스 리엔지니어링
     
 

사업재구축
     

BPR 관련개념 :  Outsourcing [외주]  |  Change Phases [변화 단계]  |  Catastrophe Theory [파국이론]  |  Organic Organization [유기 조직]  |  Core Group Theory [핵심그룹 이론]  |  Appreciative Inquiry [감상적 조사법]  |  Positive Deviance [긍정적 일탈]  |  Forget Borrow Learn 모형  |  계획된 행동  |  Force Field Analysis[역장 분석]  |  Kaizen[카이젠, 개선기법]  |  가치공학  |  Value Stream Mapping [VSM, 가치흐름지도]  |  Change Management [변화 관리]  |  6가지 변화 접근법  |  Managing for Value [가치지향 경영]  |  Dimensions of Change [전략적 변화의 영역]  |  8 Attributes of Management Excellence [경영 우수성의 속성]  |  Five Disciplines [제5경영]  |  Ten Principles of Reinvention [재창조를 위한 10가지 원칙]  |  Fourteen Points of Management [품질경영을 위한 14가지 지침]  |  Blue Ocean Strategy [블루오션전략]  |  Bottom of the Pyramid [BOP 시장]


다른 페이지로 이동: Change & Organization [변화와 조직]  |  마케팅  |  전략  |  공급망관리와 품질


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Copyright 2016 12manage - 경영 이러닝 커뮤니티. V14.1 - 마지막 업데이트: 1-10-2016. 모든 상표권은 소유자에게 있습니다.