Baldrige Award

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To assess management systems and to identify major improvement areas. Explanation of Baldrige Award.

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The categories performance criteria model of the Baldrige Award can be used to assess management systems and identify major improvement areas.


The Baldrige Award was established by the US Congress in 1987 and named after former Secretary of Commerce, Malcolm Baldrige. It aims to promote quality awareness and is based on a weighted score of seven categories of performance criteria:


1 Leadership (120 pts.)

   1.1 Organizational Leadership (70 pts.)

   1.2 Social Responsibility (50 pts.)

2 Strategic Planning (85 pts.)

   2.1 Strategy Development (40 pts.)

   2.2 Strategy Deployment (45 pts.)

3 Customer and Market Focus (85 pts.)

   3.1 Customer and Market Knowledge (40 pts.)

   3.2 Customer Relationships and Satisfaction (45 pts.)

4 Measurement, Analysis, Knowledge Management (90 pts.)

   4.1 Measurement and Analysis of Organizational Performance (45 pts.)

   4.2 Information and Knowledge Management (45 pts.)

5 Human Resource Focus (85 pts.)

   5.1 Work Systems (35 pts.)

   5.2 Employee Learning and Motivation (25 pts.)

   5.3 Employee Well-Being and Satisfaction (25 pts.)

6 Process Management (85 pts.)

   6.1 Value Creation Processes (50 pts.)

   6.2 Support Processes (35 pts.)

7 Business Results (450 pts.)

   7.1 Customer-Focused Results (75 pts.)

   7.2 Product and Service Results (75 pts.)

   7.3 Financial and Market Results (75 pts.)

   7.4 Human Resource Results (75 pts.)

   7.5 Organizational Effectiveness Results (75 pts.)

   7.6 Governance and Social Responsibility Results (75 pts.)


The maximum attainable score is 1000.  The Seven categories of Performance model of the Baldrige Award can be used to assess management systems and identify major improvement areas. The model fits well in organizations taking a continuous improvement philosophy.


The Baldrige Criteria for Performance Excellence are about winning business success with a high-performing, high integrity, ethical organization. The Criteria help organizations respond to current challenges and address all the complexities of delivering today's results while preparing effectively for the future. The 2005 Criteria have been updated to deal with the specific pressures on senior leaders; the needs for organizational, not just technological, innovation; and the challenges of long-term viability and sustainability as a high-performing business. The Criteria deal more directly with the topic of execution: being agile and still executing with speed.


Book: Mark L. Blazey - Insights to Performance Excellence 2003 -

Book: David W. Hutton - From Baldrige to the Bottom Line -


Baldrige Award Forum
  The Plethora of Data in This Age is Confusing the Heck Out of Business Owners
To truly improve the performance of large organizations, we need an attitudinal change. Unless businesses go back to the basics, the confusion that is reigning at the present with the tumbling world economies will destroy business as it should be.
     
 
  Performance Management System versus ACR
What is the main difference between Annual Confidential Report (ACR) and the Performance Management System (PMS). I agree that the ACRs were ritualistic in nature. But, the process of PMS too have the same threat, if the same is implemented with full...
     
 
  Suggestion for Baldrige Model: ERP
This model should be reviewed now. We can't underestimate the value of process mgt. It should get more points because of increase in usage of ERP packages....
     
 
  How to Apply Baldrige?
How to apply these Baldrige principles of effective performance management in practice?...
     
 

Baldrige Award Special Interest Group


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Best Practices - Baldrige Award Premium

Expert Tips - Baldrige Award Premium
 

Generic Application Project Plan for Baldrige

In the article 'How To Prepare An Excellence Award Application' (Quality Progress, May 2005), Glenn W. Bodinson provides following steps to prepare...
Usage (application): Preparing an Excellence Award Application
 
 
 

The Benefits of Applying for Baldrige

Baldrige Award applicants have cited following key benefits of the application and evaluation process:
- Acceleration of improvement efforts: The...
Usage (application): Strategy, Performance
 
 
 

Updated and Tailored Baldrige Criteria Items

The Baldrige criteria have been updated and tailored towards certain sectors in the mean time. See:
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The Financial Results of Baldrige

Although Baldrige Award applicants and recipients are citing many benefits of applying for the Baldrige Award, the Baldrige Stock Study, which has bee...
Usage (application): Strategy, Performance
 
 
 

Best Practices for Baldrige

In order to prevent disappointments during and after the application process and to receive actionable feedback from the award examiners, Glenn...
Usage (application): Applying for an Excellence Award
 
 
 

The Review Process of Baldrige

Once a company completes its application, the work of examiners and judges begins. The evaluation process consists out of four steps:
1. Independ...
Usage (application): Strategy, Performance
 
 

Resources - Baldrige Award Premium

Baldrige Health Check

Free spreadsheet which can be used to perform a detailed analysis of current situation and improvement areas, based on entering last annual financial ...
Usage (application): Evaluation of Current Situation
 

Baldrige Award

Comprehensive oOverview, with:
- Detailed information about the seven categories of the Baldrige award and the points one can obtain for each cat...
Usage (application): Overview of the Baldrige Performance Excellence Programm
 
 

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Compare with: Kaizen  |  Deming Cycle  |  BPR  |  EFQM  |  People CMM  |  Balanced Scorecard


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