SERVQUAL for Product Quality

Summary of SERVQUAL > Forum Log in  |  Help

Younes Mazlumi, Iran
There is no pure service. The Gaps model is better to include product quality as well.

Product Free Services
Steve Barnes, Manager, Australia
What is the product in a haircut or a doctor's consultation? I think there are product free services.
Product Free Services
Malgorzata Paulo, Student (University), Poland
Babysitting may also by considered as a product-free service.
Of course we can use toys and devices, but in general it is possible to provide a service without products at all, just as nannies do for babies.



Is your firm specialized in SERVQUAL?

Special Interest Group Leader
Dr. Paul Yap
Business Consultant

Summary of SERVQUAL
Calculating the variations in expectations in SERVQUAL
Validity test of servqual
Gap 5 in SERVQUAL model
Standard SERVQUAL Questionaire
SERVQUAL Data Analysis with Excel
Extra Servqual Dimensions
Analysing SERVQUAL with SPSS
How to deal with Change in Perceptions in SERVQUAL?
Using SERVQUAL for Employee Satisfaction
Referencing 12manage
Alternative Models to the SERVQUAL model?
Weighted and Unweighted Average SERVQUAL Scores?
SERVQUAL in Software Services
SERVQUAL for Product Quality
SERVQUAL in Business to Business (B2B)
Service Quality in Insurance
SERVQUAL Method at Airlines
Analyzing Gap 4 of SERVQUAL
Designing a SERVQUAL Questionaire
SERVQUAL Questionnaire Design
SERVQUAL in Production of Software
Profitable Value Added Services
How to analyze a Supply Chain Using SERVQUAL Model?
Explanation of the SERVQUAL Gaps
Impact of Service Delivery on Strategy
Thesis on Challenges of Customer Service in Hotel Enterprises
SERVQUAL for Evaluating Customer Perception on ELearning Systems
Lodging Quality Index (Getty)
GAP Model versus SERVQUAL Model
Is the SERVQUAL Model Free to Use? License?
SERVQUAL in Public Services
Data Analysis Using SERVQUAL Model
Customer Service is an Opportunity to Differentiate your Business

All you need to know about management

12manage for:

Management Smart Card

12manage in:

Copyright 2015 12manage - The Executive Fast Track. V14.0 - Last updated: 29-3-2015. All names tm by their owners.