SERVQUAL for Product Quality



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Younes Mazlumi, Iran
There is no pure service. The Gaps model is better to include product quality as well.
 

  Product Free Services
Steve Barnes, Australia
What is the product in a haircut or a doctor's consultation? I think there are product free services.
 
  Product Free Services
Malgorzata Paulo, Poland
Babysitting may also by considered as a product-free service.
Of course we can use toys and devices, but in general it is possible to provide a service without products at all, just as nannies do for babies.
 
   



 
   
 

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