SERVQUAL for Product Quality

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Younes Mazlumi, Iran
There is no pure service. The Gaps model is better to include product quality as well.

Product Free Services
Steve Barnes, Manager, Australia
What is the product in a haircut or a doctor's consultation? I think there are product free services.
Product Free Services
Malgorzata Paulo, Student (University), Poland
Babysitting may also by considered as a product-free service.
Of course we can use toys and devices, but in general it is possible to provide a service without products at all, just as nannies do for babies.


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Dr. Paul Yap
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Summary of SERVQUAL
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