Designing a SERVQUAL Questionaire

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Designing a SERVQUAL Questionaire
Anil Shouries, operation officer, Mauritius

I need to make an evaluation of the level of services that a spare part store provides to their internal customers (employees of the same company). How can I design a questionaire in line with SERVQUAL methology?

SERVQUAL Questionair
Irina Jentoft, Other, Norway
Use the 10 determinants in the SERVQUAL as the basis for your own questions

Analysis Part
Anil Shouries, operation officer, Mauritius
I have completed the questionaire and using SPSS I have already encoded the answer. Now I've got another hurdle: the analysis part - which statistic measure should be used?

SERVQUAL Questionnaire Analysis
Bogale Ditebo, Student (University), Botswana
I shall need information regarding your question. I"ll be using the same instrument to analyze data. When you get an answer please forward it, will you!


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