Data Analysis Using SERVQUAL Model

SERVQUAL > Forum Log in

Data Analysis Using SERVQUAL Model
folu yaks, student, United Kingdom

How do you analyse the data obtain from this model? What statistical tool do you use and how is it done?

Data Analysis Using SERVQUAL Model
Safa Al-Nashmi, Technical professional specialist , Kuwait
SPSS tool will do all the work and analysis for you. In my research I used Analyze compares means to obtain a one-way analysis of variance, standard deviation and others , to tests for linearity. I used NORMALIZATION CANONICAL method to analyze the differences or similarities between variables. Also I used The Correlations analysis test to measure how variables or rank orders are related.

SERVQUAL Data Analysis with SPSS
upender yennam, Other, India
Can you please elaborate further Mr. Safa Alnashmi?

SERVQUAL Data Analysis with SPSS
Safa Al-Nashmi, Technical professional specialist , Kuwait
It depends on the method used during the analysis. For example in my case I used SPSS tool to test for linearity which explains how related the answers and the questions in the survey are. For example: if the output result is greater than 0.5 then further analysis needs to be done like correlations analysis "and or "other test in order to identify the significant’ if exist” in the answers, questions and their relation (how related ) based on the service being measured.

SPSS and Factor Analysis
upender yennam, Other, India
In a case of SERVQUAL 3 column, after doing factor analysis by using varimax method if only one factor accounted for more variance and only one eigenvalue was extracted what is the conclusion then? Can any one help me in this.

SERVQUAL Questionnaire
kiam, Student (Other), Kenya
@Safa Al-Nashmi: Hi dear, I badly need help also, grateful if you could please explain in detail how the data is entered in variable view in spss so that we can get started atleast. Thanks in advance, regards.


    Do you wish to study further? You can learn more from the summary, forum, discussions, lessons, courses, training, instructions, expert tips, best practices and education sources. Register.  

12manage Premium contains advanced insights about SERVQUAL.

Special Interest Group Leader
Dr. Paul Yap
Business Consultant

Best Practices

Expert Tips


About 12manage | Advertising | Link to us | Privacy | Terms of Service
Copyright 2016 12manage - The Executive Fast Track. V14.0 - Last updated: 28-6-2016. All names tm by their owners.