Calculating the variations in expectations in SERVQUAL


 
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Calculating the variations in expectations in SERVQUAL
Tess, USA
I am working on my thesis and I am using the SERVQUAL method to calculate the variations in expectations among hotel personnel. Where can I find more information on how to calculate the results from the surveys?

 
   

   

   

   

 
Calculating SERVQUAL Score
Martin haley, Lecturer, United Kingdom
 

   
 

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