Six Sigma for Retail
Cristian Bleotu, Business Consultant, Romania
Hi Lek, not sure if you want to improve customer satisfaction, internal defects' reduction or efficiency? You should probably first concentrate on some of it
... Michel mentioned already cost drivers with largest impact - use these to narrow your scope.
Then, clarify the objectives - if it remains: to improve efficiency. what does this mean in your case
(usually it is output / inputs consumed) and what is the baseline?
If it is about the defects, similar, what does defects means for your process and what is the baseline?
After that, have a look on the process
(use process map / ipo) and identify the potential causes and the proper measures.