Common Reasons for Root Cause Analysis?

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Common Reasons for Root Cause Analysis?
Ben Linders, Management Consultant, Netherlands

Root cause analysis, as any other improvement initiative, should only be done if it brings benefits for the business.
I've supported various organizations in deploying root cause analysis, which had different valid business reasons for doing it.
So my question to you is: what is your most important business reason to do root cause analysis (for software development / maintenance)?
- To improve your delivery chain?
- Enabling your organization to become leaner and release software faster and quicker?
- To optimize your processes to lower operational costs?
- To reduce your project and/or operational risks?
- To deliver highest quality software to your customers?

Reasons for Root Cause Analysis
Knowlton, Other, United States
- I believe the reason to address root cause in any area is to prevent reoccurrence.
- Of course the cost/benefit analysis has to be good and it is appropriate to pareto your causes and address the largest root cause(s) first.
- Customer satisfaction (internally and externally) should be a driving force in the process as well.

Results of Investigation on Business Reasons for Root Cause Analysis
Ben Linders, Management Consultant, Netherlands
Thanks Knowlton for your reaction.
Actually, I submitted my post for root cause analysis business reasons about a month ago. Don't know why it was delayed. Meanwhile an investigation has been done bij me, using a poll on LinkedIn. The results are published at You can also download the presentastion that I gave on root cause analysis at QA & Test.



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