Follow-up on Root Cause Analysis (RCA)

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Follow-up on Root Cause Analysis (RCA)
Robert, Canada
Once the causes have been identified and recommendations are written, who becomes the owner of the RCA? Who is accountable for the realisation of all the action plans and to make sure everything has been done before closing the RCA?

Follow Up on RCA
Murthy Basapur, India
The process owner is accountable. Ownwership of the RCA is of the team.

Who is Responsible for Follow Up on RCA
Mark, Manager, United States
In my experience the appointing authority will identify the principal investigator, and the responsible organization. The responsible organization is required to support the RCA process, and implement corrective actions.

Standard Follow Up on RCA
Rinkon Singh, Other, India
What ever actions have been taken, make that as a standard for the process. It should not be people dependent. If it is then it wont be sustained. So build it as a standard for that process.

High Level, Long-term Oversight
Bill Wilson, Analyst, Canada
I agree with other respondents that process owners / responsible orgs should be the immediate owners for corrective action plans.
However, in the long run, I believe there needs to be some high level oversight of all such corrective action efforts. Depending on the RCA's level of significance, that higher level oversight may be needed from the very top reaches of the management team.
The focus of that oversight ought to be on issues like quality of RCAs and corrective actions, effectiveness of corrective actions that have been completed. And ensuring that the responsible org is doing what it takes to achieve sustainable long-term performance improvement (with little or no recurrence of the original problem).


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