Kaizen Usage in the East and West
Vic Williams, Consultant, Canada
Sure. Toyota/asians are holistic thinking. They look at whole pictures.
West look at objects inside, often ignore surroundings. Different thinking basis. Asians pick a 'tool' less for the tool than to study the changes.
West, especially experts, grab tools and promote toolitis.
Asians put product in marketplace and study the results. West uses marketing survey tool to decide about selling product/service.
Kaizen then is just another thing to swap in, or a product-tool to sell expertise and answers to management.