Measuring the CUSTOMER Outcome of a Project

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Measuring the CUSTOMER Outcome of a Project
Saudia Mohamed, The Netherlands
The following questions are intended to measure customer outcome of projects.
- When are projects successfully managed and completed?
- Is there a demand for facilitating customer projects to success?
- Which requirements do customers have with regard to success factors for managing a project portfolio more effectively?
- Are time, money and quality the only (measurable) results that the customer aims for?
Your answers from a customerís perspective is much appreciated.

Measuring a Project's CUSTOMER Outcome
Peninah Mumbua, Project Manager, Kenya
Successfully managed and completed projects have a presence in the community which the customer or the community members can tell of through participatory evaluations which involve the community or the customer.
Such projects should take into consideration the input of the customer.

Measuring the Customer Outcome of Projects
Earl G. Rowe, Project Manager, Jamaica
The traditional measure of a project's successful completion is based on the so called 'iron triangle', which is defined by the cost-time-requirement construct. That is where the project resources are effectively and efficiently managed to meet the baseline requirements within cost and time.
Recently, customer satisfaction has been included. However, the flip-side is that some customers define success as the ability of the project to simply meet the strategic business needs of the organization. They regard whether or not it overshoots the implementation budget-time-requirement baseline irrelevant.



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