Fabio Furlan, Manager, Brazil How do you do to prevent recurrence? By making an Efficacy Analysis. Some signs to consider:
- Problem didn't occur again;
- Establish a period of time to do follow-up;
- Perform abrangency analysis.
Prevent Recurrence of a Problem Dilip Kumar Gogoi, India Analyse the problem, review, get feedback from observation, decide on what has to be done. Incorporate actions in the next plan/action plan. While reviewing see the effect on process/output.
How to Prevent Recurrence? Establish Discipline Jay Watson, USA Fabio, as observed by the previous comments, there are several possible process level approaches to take. However, there is one management level approach that is essential. That is establishing discipline within the organization. No matter what follow up actions are in place to gauge and improve the process, none will work if the environment allows for "distractions" to take priority. And therein lies the (in my opinion) the greatest threat to an effective 8D process.
How do You do to Preventive Recurrence? Noli Baylosis, Philippines @Jay Watson : I agree with you, all comments are applicable that would result to prevention of problems and effectiveness of your action plan, but all these require 1. discipline and changing of 2. individual mindset.
This discipline should be part of the 3. corporate culture that is being built.
How do you Deal with Preventive Recurrence? Benjamin Allun, Indonesia @Edward Siedlecki : I agree with you that poor root cause analysis can make the problem recurring.
After identifying the problem, do the deep analysis by creating a Fishbone Diagram to get the real root cause and create some barrier to prevent the recurrence and indeed we should always remember to arrange socialisation to all members in the organization or parties. That let's the barrier always control all people in organization, and creates a habit to do the right thing.
How to Prevent Recurrence? Alan S. Agabon, Hong Kong @Emmanuel De Guzman:
1. A good root cause analysis is a start. Using a deeper use of tools such as why-why analysis, fishbone diagram and monitoring tools will further strengthen the corrective/preventive actions.
2. Continuous error-proofing / improvement action - this always include challenging the status quo and looking at multi-dimensional perspective of possible different root causes but the same problematic result. This is an endless cycle depending on the confidence level and probability you are satisfied with.
3. People cannot be disciplined without them understanding the stakes at hand and how it affects them, their work and the product they produce. This is where mindset is formed.
4. Institutionalized (control in place, training, results presentation, continuous improvement process)
There is no perfect process but doing this cycle will decrease the probability of recurrence. On the other hand, remember 'Anything than can go wrong will go wrong' (Murphy's law).
How to Prevent Recurrence Velaphi Fisher, South Africa When a problem starts and it is identified, don't address it directly as what it may be just a result of an underlying real problem. What you see at first as a problem could be signals of a tsunami coming, so better revisit the issue and address the unseen.
In retail for instance, training to educate is key as you don't just train but educate individuals to be empowered, to be able to see the reason beyond the reason. When people are educated they understand more easily than people who are just 'trained'.
How to Prevent Recurrence of Problems Diina PN. Netope, Namibia @Velaphi Fisher: it is true indeed that when you provide training you also have to educate your people. This is because the right people are not always present in the training and even that those that are likely to cause recurrence of problems are those that are not good in catching up with training, they usually need extra time to be taught about things.
As a manager, one should know his people well in order to being able to address the issue well and focus on those that are slow learners.
How to Prevent Recurrence Fabio Furlan, Brazil By using the proper tools on Problem Solving. Finding the real root cause, not the side causes. One way to check this is to give the subject a period of time for analysis (did the action plan work?). Once the efficacy is proven, you can close the documentation.