How Does One Prevent Recurrence of a Problem?



Summary of 8D Problem Solving (Eight Disciplines) > Forum Log in  |  Help

Fabio Furlan, Manager, Brazil
How do you do to prevent recurrence? By making an Efficacy Analysis. Some signs to consider:
- Problem didn't occur again;
- Establish a period of time to do follow-up;
- Perform abrangency analysis.

 
  Prevent Recurrence of a Problem
Dilip Kumar Gogoi, India
Analyse the problem, review, get feedback from observation, decide on what has to be done. Incorporate actions in the next plan/action plan. While reviewing see the effect on process/output.
 
  How to Prevent Recurrences? Root Cause Analysis
Edward Siedlecki, USA
I find that identifying the real root cause and not a symptoms is the best way to prevent recurrences.
Poor root cause analysis or expensive fixes lead us to fix a symptom and that allows for another symptom to cause the recurrence.
 
  How to Prevent Recurrence? Establish Discipline
Jay Watson, USA
Fabio, as observed by the previous comments, there are several possible process level approaches to take. However, there is one management level approach that is essential. That is establishing discipline within the organization. No matter what follow up actions are in place to gauge and improve the process, none will work if the environment allows for "distractions" to take priority. And therein lies the (in my opinion) the greatest threat to an effective 8D process.
 
  How to Prevent Recurrence? Apply Mistake-proved action
Emmanuel De Guzman, Philippines
@Edward Siedlecki : I agree we should zero-in on the root cause and apply "mistake-proved" action.
Also If they were in place, we need to revisit existing controls also (why it went wrong despite of them) then take action.
At the end of the day, everything has to be institutionalized.
 
  How do You do to Preventive Recurrence?
Noli Baylosis, Philippines
@Jay Watson : I agree with you, all comments are applicable that would result to prevention of problems and effectiveness of your action plan, but all these require 1. discipline and changing of 2. individual mindset.
This discipline should be part of the 3. corporate culture that is being built.
 
  How do you Deal with Preventive Recurrence?
Benjamin Allun, Indonesia
@Edward Siedlecki : I agree with you that poor root cause analysis can make the problem recurring.
After identifying the problem, do the deep analysis by creating a Fishbone Diagram to get the real root cause and create some barrier to prevent the recurrence and indeed we should always remember to arrange socialisation to all members in the organization or parties. That let's the barrier always control all people in organization, and creates a habit to do the right thing.
 
  How to Prevent Recurrence?
Alan S. Agabon, Hong Kong
@Emmanuel De Guzman:
1. A good root cause analysis is a start. Using a deeper use of tools such as why-why analysis, fishbone diagram and monitoring tools will further strengthen the corrective/preventive actions.
2. Continuous error-proofing / improvement action - this always include challenging the status quo and looking at multi-dimensional perspective of possible different root causes but the same problematic result. This is an endless cycle depending on the confidence level and probability you are satisfied with.
3. People cannot be disciplined without them understanding the stakes at hand and how it affects them, their work and the product they produce. This is where mindset is formed.
4. Institutionalized (control in place, training, results presentation, continuous improvement process)
There is no perfect process but doing this cycle will decrease the probability of recurrence. On the other hand, remember 'Anything than can go wrong will go wrong' (Murphy's law).
 
  How to Prevent Recurrence
Velaphi Fisher, South Africa
When a problem starts and it is identified, don't address it directly as what it may be just a result of an underlying real problem. What you see at first as a problem could be signals of a tsunami coming, so better revisit the issue and address the unseen.
In retail for instance, training to educate is key as you don't just train but educate individuals to be empowered, to be able to see the reason beyond the reason. When people are educated they understand more easily than people who are just 'trained'.
 
  How to Prevent Recurrence of Problems
Diina PN. Netope, Namibia
@Velaphi Fisher: it is true indeed that when you provide training you also have to educate your people. This is because the right people are not always present in the training and even that those that are likely to cause recurrence of problems are those that are not good in catching up with training, they usually need extra time to be taught about things.
As a manager, one should know his people well in order to being able to address the issue well and focus on those that are slow learners.
 
  How to Prevent Recurrence
Fabio Furlan, Brazil
By using the proper tools on Problem Solving. Finding the real root cause, not the side causes. One way to check this is to give the subject a period of time for analysis (did the action plan work?). Once the efficacy is proven, you can close the documentation.
 
  Prevention of Problems - Quality Management
Jon Hutchison, United Kingdom
The prevention of problems recurring is possible with quality management and procedures combined with high quality and ongoing training.
During the accreditation to ISO 9001. ISO 14001, and ISO 27001, processes are subject to thorough assessment.
 
  How to Prevent Recurrence of a Problem
Fred Newcomer, USA
I have found the only way to prevent recurrence is to do robust 8D problem solving review. This mechanism drives root cause analysis to a deeper level. Once the root cause has been found, and if the problem can be duplicated with the understanding of the root cause, then the root cause is validated. Unfortunately it takes time to do this, but if there is a problem affecting your business, 8D allows you to validate the corrective actions so that a problem will not occur anymore, because the same conditions will not be present any longer.
 
   
 

   
 


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