PDCA and ISO 9001 Standard

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PDCA and ISO 9001 Standard
Tom Essen, Consultant, Finland

The ISO 9001 standard is based on the PDCA principle. You could say all certified companies are using PDCA.
However there are great differences in to what extent the companies are getting real value out of the practice. My experience is that the principle must be used on all levels of the organisation in order to get full advantage out of it. When connected to business critical objectives broken down in the organization it becomes a real powerful tool.

PDCA and ISO 9001 Standard
Daniel Strongin, Business Consultant, United States
Tom, my experience is the same, but even more importantly, it is possible to do superficially only, and miss the essence, and the danger of all standards is, like recipes, once you learn it, follow by rote and you create more variation not less. Fat content in meat, or sugars in vegetables along with water content vary according to item, season, transportation. The professional may start with the recipe to learn the essence, and once learned, makes it their own, using their intelligence and their senses to adapt continuously to change.
Others hide behind recipes, either in fear, or for other motivations, and learn little, and vary a lot, and don't really improve.

PDCA and ISO 9001 Standard
Eric Abarca, Professor, Mexico
Daniel & Tom, the quid of these tools is to use them lite. And tell the people it is not a recipe.
When you see it as a tool, you need to learn how to use it and later master the use.
By the way, it is a powerful tool. Like a tool guides people to put everything in order, following the PDCA process sets your own thinking process in the correct and logic way.



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