How can Employee Retention Help to Build Customer Loyalty?

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How can Employee Retention Help to Build Customer Loyalty?
Karisha C, Student (MBA), United Kingdom

Hi, I'm wondering in what ways retaining employees may help to build customer loyalty? Thanks for your ideas... Any journals for more info?

How Employee Retention Can Help to Build Customer Loyalty
Jaap de Jonge, Editor, Netherlands
One likely reason behind a high degree of employee retention is a strong organizational commitment of the employees. Of course, employees that are highly committed to the organization will do a very good job.
Customers are going to notice the organizational commitment of employees directly when facing them, and indirectly in the quality of the products and services.
This is likely to increase customer loyalty.



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