Human Factors in Change Management

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Human Factors in Change Management
R. Mallory Starr, Management Consultant, United States

An important aspect of change management processes is human factors --- reactions to implementation which for both individuals and groups occur in phases. These can be laughing at the change, resisting it, accepting it, then taking it for granted. Individuals and groups often go through these sequences.
Keys to implementation are education and dialogue about reasons for and benefits of the new process.

Human Factors in Change Management
Anders Ljunggren, Management Consultant, Sweden
I would even like to take it one step further and say “human factors” is 100% of what chang processes are about. Obviously you need to understand new things to be able to deal with it and then you can make up your mind how you want to relate to this new situation. Of course we go through different step in this changing process but we also have to consider the maturity with in groups as well as for individuals and it should never be underestimated.
The key for success is “constant communication” from management levels to build up understanding, acceptance and commitment. So it will always be with and through your people in your surroundings that you will create changes.



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