Types of Business Processes - Classifications


 
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Types of Business Processes - Classifications
Marten van der Zee, Student (University), Netherlands

Henk Kleijn and Fred Rorink in their book 'Change Management' distinguish between 5 different kinds of business processes in any company (organization):
1. Primary processes: these are the main processes in a business, examples are R&D, marketing, sales, production and purchasing.
2. Secondary or supporting processes: these processes support the work of the primary processes. Examples: financial management & control, HR, administration and facility management.
3. Systems, or steering systems: these are the processes which help the primary processes (typical on a corporate level). Examples: planning & control, logistics.
4. Decision processes: this process interacts with the other processes.
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