Creating Decision Making Dashboards

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Creating Decision Making Dashboards
Luciana Mourao Temporal, Consultant, Brazil

Companies must make common dashboards available, integrating all relevant information to support the decision-making process and performance valuation. This means that all managerial roles will see the same information in the same shape, and detail level.
But companies are made of a combination of mind-models that builds their decision-making based on different tracks and algorithms. That way, we should consider adopting blocks with the "smallest part" of information available and to allow the user to build their own instant dashboard in a integrated frame. This concept brings the need to combine the experiences of modularization, customization and system information technologies, including information architecture.
To build a comfortable decision environment (that means "his own dashboard") the managers use to import to spreadsheets the dashboard information combining with other information sources. This kind of action generates risks relating to quality and reliability of information and a lack of updates, since the transition does not occur real-time.

Obstacles for Creating Decision Making Dashboards
Remy Schneider, Project Manager, United Kingdom
There is no question that providing access to detailed information enables management to make informed decisions however...
There are two obstacles which require considerable effort and investment, making this proposition a tricky one:
1) Capturing the lowest level of detail requires either a high degree of automation, or additional processes for manual input (along with the buy-in from those people who will be logging their activity)
2) Once you have all that information you need experienced people to transform it into meaningful information/indicators (beyond simple metrics)
You might also want at least two levels of presentation tools:
- One which allows the end user to cross reference any information they choose and produce their own tables & charts (user-configurable), and
- A second with ready-made "standardised" indicators such as productivity (per process/resource), quality (stp, errors & incident rate), etc...
The end result would then be useful to many levels of management, and control teams.



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