BSC Introduction in Start Up
rajiv gupta, Business Consultant, India
In my experience, rolling out a BSC in a start up is an overkill. The startup priorities are very different and focused on revenue generation, getting key processes established, getting new personnel on board, rolling out IT systems which as usual are delayed, over budget etc.
All this introduces too much variability in operations and consequently performance. The BSC has a focus on quantitative output measures and presupposes stable processes etc.
IMHO there is conflict and it would be better to delay the introduction of BSC till there is some degree of stability.