Why Lack of Quality?

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Why Lack of Quality?
Prashanth, India
Hello everybody I am working as an MBA lecturer and I teach TQM. I'm quite happy to learn something more from this article. As we all know especially who belong to quality management, quality is the measure of customer satisfaction. Why are most of the companies not following the ethics of the quality, they are unable to produce the products as they did before. We know if you want to get a huge market share you must be in a position to produce quality items or products. The thing which is not happening nowadays as new companies are entering markets.

Quality Versus Time to Market
Potargent Paul, Consultant, Belgium
Most companies can't fail Time to Market. When a product is planned for release it has to be released. I understand. But companies should focus a lot more on the concept phase and development phase. The concept phase has to be measured against detailed ctqs. In most cases only 50% of the real product ctqs are covered and the ctqs that are covered are created for the architect's perception. They have to be created against customer's perception. Many times product comply completely to specifications but still the product sucks when the user uses it. What I want to say is that a very pro-active approach has to be introduced with highest architectural knowledge, large experience, customer mindset and statistical knowledge to use predictive methodologies to optimise the resource allocation. Change from a customer care company to a pro-active company.

Quality Does not Cost
Sekhar, Consultant, India
The most simple and logical answer is that most of the industries that begin operations today do not understand the fact that quality actually does not cost; it is the lack of quality rather that will ruin their pockets in the long run. They get bogged down by the (apparent) high capital investment needed to put policies and procedures in place to address the needs of a well designed quality system. Failing to realise that this initial expenditure will do them good in the long run is the first mistake.
Some cross the first hurdle. However, quality is not a "one-night stand'. It is a continuous process... A journey; not a destination. This is where most organizations, even reputed ones, tend to fail.



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