Note on Limitations of QFD

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Note on Limitations of QFD
Alpin McGregor, freeelance, United Kingdom

Problem in western economies is a bunch of unimaginative managers who do not understand the meaning of quality. The best I've come across is Robert Persig in "Zen and the Art of Motorcycle Maintenance". He defines quality as "the external expression of internal care". This echoes the definition of a sacrament (probably defined about 3rd century AD) as "an outward and visible sign of internal grace". You don't need a separate management function for quality - good management will foster an environment where employees care about what they are doing.



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