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Tacit Knowledge |
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Description of Tacit Knowledge in Organizations. Explanation. |
Definition Tacit Knowledge. Description.
Tacit Knowledge is one of two categories of knowledge. The other is: Explicit Knowledge. While explicit knowledge is relatively easy to capture and code in organizations, this is much more difficult with tacit knowledge. As a result, most organizations have concentrated their knowledge management efforts on developing explicit knowledge.
However, tacit knowledge is generally the more important category, because it is often a source of the Core Competence and the Competitive Advantage of any corporation. As a competitive advantage, it is sustainable, because it is so hard to copy or imitate. Furthermore it is crucial for making the right business decisions and also for innovation. From a financial perspective it is an important part of the Intangible Assets of any firm.
The term "tacit knowing" was coined by scientist and philosopher Michael Polanyi. It is important to note that he actually described a process (hence: tacit knowing), and not a form of knowledge.
One way of viewing tacit knowledge is to see it as the glue that is binding the explicit knowledge together. Another way to describe it, is as “know-how”, as opposed to: “know-what” (facts), or “know-why” (science). Another way is to make distinction between embodied knowledge and theoretical knowledge. On this account, knowing-how or embodied knowledge is characteristic of the expert, who acts, makes judgments, and so forth without explicitly reflecting on the principles or rules involved. The expert works without having a theory of his or her work; he or she just performs skillfully without deliberation or focused attention. Knowing-what and knowing-why, by contrast, involve consciously accessible knowledge that can be articulated and is characteristic of the person learning a skill through explicit instruction, recitation of rules, attention to his or her movements, etc. While such declarative knowledge may be needed for the acquisition of skills, the argument goes, it no longer becomes necessary for the practice of those skills once the novice becomes an expert in exercising them, and indeed it does seem to be the case that, as Polanyi argued, when we acquire a skill, we acquire a corresponding understanding that defies articulation.
Tacit Knowledge is difficult to codify, document, communicate, describe, replicate or imitate, because it is the result of human experience and human senses. The skills of a master or of a top manager cannot be learned from a textbook or even in a class, but only through years of experience and apprenticeship.
Nonaka and Takeuchi describe tacit knowledge as a non-linguistic, non-numerical form of knowledge that is highly personal and context specific and deeply rooted in individual experiences, ideas, values and emotions. Furthermore, they distinguish between technical tacit knowledge, meaning skills or concrete "know-how", and cognitive tacit knowledge, which refers to ingrained schema, beliefs, and mental models that are taken for granted.
P. Baumard (Tacit Knowledge in Organizations, 1999) has argued that knowledge in general, and tacit knowledge in particular, can be both an attribute of individuals and of groups, collectives or organizations. Although organizational tacit knowledge may be somewhat different from individual tacit knowledge. See also: Bridging Epistemologies
Hildreth and Kimble (The duality of knowledge, 2002) argue
that the common approach to try to convert tacit knowledge to explicit
knowledge, and then handle it using the 'traditional' approach is flawed.
Some knowledge simply cannot be captured. A method is needed which recognizes
that knowledge resides in people: not in machines or documents. They argue
that knowledge management is essentially about people and the earlier technology
driven approaches, which failed to consider this, were bound to be limited
in their success. They suggest as practical way forward to use Communities
of Practice, which provide an environment for people to develop knowledge
through interaction with others in an environment where knowledge is created
nurtured and sustained. Other systems via which organizations try to develop
or capture tacit knowledge include special portals, search engines, resident
experts, and documentation systems for experts. Tacit Knowledge Forum
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| Jorge A Galvez - Mexico | Know How, Know What and Know When | "Tacit knowledge is an essential part of the "profound knowledge" as referred by Deming. It let us manage "know how" with "know what" and "know when". If your know "what" you can say that you have diagnosed th |
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| Samuell Yew - Malaysia | Recording Tacit Knowledge | "A skill matrix is useful for recording employees knowledge bank on subject matters. When required, it can be like a library to seek out an "expert" on a subject within the organization. This is particularly import |
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| Rakesh. Pandya - India | Using Tacit Knowledge for Organogram | "If we can measure the knowledge of an employee then we can suitably post him in the hierarchy of the organization. Since the organogram (structure and restructure) of |
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| Geoff Elliott - UK | Has Polanyi Been Misunderstood? Tacit vs. Explicit Knowledge | "“The ideal of a strictly explicit knowledge is indeed self-contradictory; deprived of their tacit coefficients, all spoken words, all formulae, all maps and graphs are strictly meaningless.” - Polyani." |
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| Ernest Agbenohevi - Ghana | Tacit Knowledge in Business Management | "Indeed tacit knowledge has not been given its due (what it deserves) in general management practise. In an environment where there is inadequate availability of data, one way by which managers could do better to em |
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| Mark Francis Jaeger - USA | Reliance on Tacit Knowledge | "Westerners seem to denigrate the role of tacit knowledge in job performance without objective justification. Thus, without objective justification, I will state that the power of communities of practice arises from th |
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| J S Broca - India | Tacit Knowledge -- Grapevine | "In an organisation, another useful source of knowledge is the "GRAPEVINE". It is defined as: the informal transmission of information, gossip, or rumor from person to person. It also means a usually unre |
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End of description Tacit Knowledge. An explanation. |
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| └► Aarnoudse (Netherlands) | Recording Tacit Knowledge is Impossible | "Dear samuell. You are questioning how to record tacit knowledge, but that is impossible in itself. As soon as it is recordable it is explicit knowledge. I think only the result of tacit knowledge is recordable. So |
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| └► Samuell Yew (Malaysia) | Recording Tacit Knowledge | "Dear Aarnoudse, thanks for sharing and your example makes the point more understandable. I agree with your recommendation to record the results of tacit knowledge. This is the first step to start with, until we fi |
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| └► Ceferino Dulay, Jr. (Philippines) | Recording Tacit Knowledge | "Tacit knowledge, being gained through personal experience, is subjective and time-bound (based on what happened in the past). So, the question is: is the recorded tacit knowledge still applicable? Maybe, more emph |
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| └► Allemeersch Johan (Belgium) | Discovering Tacit Knowledge | "Tacit knowledge is also related to your own strengths. Both don't appear as clearly to yourself as things you don't know, but are asked to do. You need help to find it, and only others are able to tell you that you ar |
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| └► Samuell Yew (Malaysia) | Recording Tacit Knowledge | "Dear Ceferino, you are right to point out the time relation to experience. However, before you can arrange for knowledge transfer (tacit or explicit) first you must have visibility where those knowledge lies. Henc |
| └► Samuell Yew (Malaysia) | Using Tacit Knowledge for Organogram | "Dear Rakesh, I find your idea of linking knowledge (tacit and explicit) to the organogram refreshing, but the mechanism to achieve this is truly daunting. My recommendation is to let the organogram be a separate infor |
| └► Chris (Mauritius) | Tacit Knowledge in Private and Government Organizations | "I think that tacit knowledge can be acquired to some extent in private organisations. People who work in private organisations can exploit the possibility of developing this kind of knowledge, because private companies a |
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| └► Samuell Yew (Malaysia) | Tacit Knowledge in Government Agencies | "Dear Chris, I believe people working in govt agencies developed tacit knowledge as well to a vast extend even though they are bound by red tapes and bureaucracy. Take example in my country, many ex-civil servants |
| └► Gary L. Nelson (USA) | Reliance on Tacit Knowledge | "Tacit knowledge has never been given its due. Tacit knowledge is difficult to monetize. |
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| └► Horacio Cortese (Argentina) | Reliance on Tacit Knowledge | "Not only is difficult to monetize, is difficult to understand as well. We know that it exist, and it is the most of the knowledge. It is imposible to translate in words and numbers, so it is only attended by acad |
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| └► Emmanuel Guobadia (Nigeria) | Reliance on Tacit Knowledge | "Tacit knowledge is key in any organization that is determined to succeed. Though difficult to imitate some part can be gradually robbed off through appropriate coaching and mentoring over a period of time. |
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| └► Geoff Elliott (UK) | Tacit vs. Explicit Knowledge | "See the work of Polyani and then reply. There is no difference. Knowledge is highly context dependent. |
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| └► Arthur Lai (Tw) | Reliance on Tacit Knowledge | "One of KSFs for management in any organisation and project teams. It is also important to ensure good coordination and communication within employees or team members to approach goals together. |
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| └► Ronnie Dunetz (Israel) | Egoless, Safe Space Mastermind and Tacit Knowledge | "When one creates an environment which is safe, open, egoless, faciliated and focused, tacit knowledge emanates and transfers. Such techniques as the mastermind and the world cafe open up new avenues. |
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| └► Dhiraj Relli (India) | Tacit Knowledge | "Dealing with tacit knowledge is an art and an important skill to manage large businesses spread across big geography. It helps to do the reality check and bridges the gap between strategy and execution. It facilit |
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| └► Galjaard (Netherlands) | Solutions for Making Tacit Knowledge Visible | "@Gary and Horacio: as an educational consultant I work a lot with organizations. I use systemic work or constellations to make the Tacit Knowledge visible. There are 3 laws of systemic work: 1. |
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| └► Rakesh. Pandya (India) | Three compontents of Tacit Knowledge | "I feel tacit knowledge of an employee / a person can be: IQ + EQ + SQ I.e. Inteligence Quotient + Emotional Quotient + Spritual Quotient. |
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| └► R Willis (USA) | Tacit Knowledge | "Tacit knowledge is central to effective management but it needs to be continually questioned as well. To see the negative effects of tacit knowledge all you have to do is look at some of the pronouncements of our |
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| └► Vic Williams (Canada) | Tacit - Team Room | "Tacit knowledge is informal, complementary to formal. A good team relies on tact to be effective. Analogous is skunkworks and shan zhai, both outside the formal framework in order to function well. |
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| └► D P Babu (India) | Tacit Knowledge | "Tacit knowledge is drawing visionary conclusions to managerial problems. It focuses on solving problems rather than construction of theory. |
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| └► R Willis (USA) | Tacit Knowledge | "Tacit = implied or indicated but not actually expressed; unspoken. And thus potentially wrong but unquestioned. |
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| └► Brian Mickelsen Gamble (Canada) | Tacit Knowledge | "Without tacit knowledge we could not function even for something as simple as riding a bicycle. Without tacit knowledge we would have to think about every single step we have to take in order to get in motion and |
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| └► Samuell Yew (Malaysia) | Tacit Knowledge | "If it can be measured, it will be of tangible value. |
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| └► Ceferino Dulay, Jr. (Philippines) | Experts and Tacit Knowledge | "Personally, I would be wary about relying on "experts" whose success rely on their previous experiences without the benefit of theory as a guide. This would be beneficial if everything does not change. But with th |
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| └► Samuel Luzobe (Uganda) | Tacit Knowledge - Caught not Taught | "Tacit knowledge is tied up with the knower. However a certain amount of it can be mined from the knower. African technologies for a long time were passed on from the elders to the young people through sharing of t |
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| └► Drevon Sylviane (Reunion Island) | Tacit Knowledge: a Natural Understanding | "In the progress of our life, we begin by wondering " for whom " to make, then by advancing, " with who " to make, then " for what and why" to make, to manage finally with "how" to make... The process, the way. It is |
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| └► Allemeersch Johan (Belgium) | Tacti Knowledge = IQ + EQ + SQ + SQ | "I would like to add another SQ: Social intelligence. Social intelligence also plays a role in tacit knowledge. Sometime is knowledge dependent upon the social acceptance of the environment. Tacit knowledge is also |
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| └► Samuell Yew (Malaysia) | Tacit Knowledge is one of the 5 Learning Stages | "Five stages of learning: 1. I don't know what I don't know (ignorant) 2. I know what I don't know (awareness) 3. I know what I know (explicit knowledge) 4. I don't know what I know (tacit knowledge |
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| └► M Briglia (Netherlands) | Expression of Tacit Knowledge | "Impressed by all the above definitions on tacit knowledge! As tacit knowledge is a very personal quality in service to others, it is silent, undefinable, embraces the whole aspects of person's personality and it expre |
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| └► Horacio Cortese (Argentina) | System Perspective on Tacit Knowledge | "I want to focus in the tacit knowledge in the organization. Not from the people perspective, from the system perspective instead. When E. Wenger based his research on communities of practices he funded it, among oth |
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| └► Nijssen (Netherlands) | Tacit Knowledge and QMS | "One can probably manage tacit knowledge by using audits. In a QMS one can improve the control of critical business processes by making tacit & critical knowledge more explicit. A first opening step is to audi |
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| └► Angelica Gutierrez (México) | Knowledge is Responsibility | "Knowledge, tacit or explicit, is a responsibility of people that use it. Knowledge is also a social responsibility that includes the conscience, personal and social conscience. Tacit knowledge come to be an explic |
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| └► Linda Roos (South Africa) | Tacit Knowledge & Talent | "Tacit knowledge is possibly also very heavily rooted in one's inherent talents and strengths. If you refer to Marcus Buckingham's book - Now discover your strengths, I think it will become clear why I say this. He |
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| └► Robert Davis (USA) | Tacit Knowledge and "unwritten Rules" | "As I read the comments, I am reminded of responses we get when we ask, "what are the unwritten rules in this organization?" has anyone made this connection? |
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| └► M Briglia (Netherlnad) | Unwritten Rules | "I definetly see no relation between "tacit"and "unwritten" since the latter stands more for something which is there, everybody knows and follows but nobody talks (openly) about it. While tacit knowledge is inspiring unw |
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| └► Robert Davis (USA) | Unwritten Rules | "Seeing unwritten rules rules as threatening gives a clue about the culture of the organization. I have seen people who want to see a newcomer succeed in the organization "take the newcomer under their wing" and share the |
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| └► M Briglia (Netherlands) | Knowledge en Rules | "Dear Robert, I am basing my answer on the meaning of knowledge and rules. I think that they are two completely different things. But then if we want to look for relation between tacit and unwritten then I would say |
| └► Hisham (Srilanka) | Tacit Knowledge | "If the tacit knowledge can be identified by the people around you, it can be practiced. That is only if you are capable identifying somebodys tacit knowledge. |
| └► Pedro Guedes Carvalho (Portugal) | Tacit Knowledge - Gossip | "Yes, but it is difficult to separate friendly or enemy gossip. In my view it's important to stay tuned with the vision and reinforce the shared view of the organization. |