Hospitality Management

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Hospitality industries

Definition Hospitality Management. Description

Hospitality Management (HM) is the specialized field of management services within the hospitality services industry.

'Hospitality industry' is an umbrella term that includes the following 6 segments and types of services companies:

  • LODGING: Hotels, Motels, Hostels, B&Bs, Resorts, Campings, etc.
  • FOOD SERVICES: Restaurants, Catering Companies, etc.
  • TRAVEL: Air Lines, Cruise Lines, Rail Services, Car Rentals, etc.
  • TOURISM: Travel Agencies, Tour Operators, Visitor Centers, etc.
  • SPORTS: Arenas, Country Clubs, Sport Clubs, etc.
  • ENTERTAINMENT: Cinemas, Theaters, Amusement Parks, Theme Parks, Festivals, Ceremonies, Parties, Concerts, Convention Centers, etc.

Characteristics of hospitality businesses

The above mentioned companies have some common traits:

  • The 'product' normally is a service
  • The services provided are typically:
    • Personal
    • Perishable - the probability of the service ceasing to exist or becoming unusable within a limited amount of time
    • Intangible - the state of being abstract, impossible to touch
    • Changeable - the condition of being subject to change or alteration
  • Because they're always dealing with customers in a personal way, employees and managers typically require:
    • A service-oriented attitude (authenticity, professionalism and actual concern for the happiness and well-being of customers)
    • Excellent communication skills
    • Superb service skills
    • Flexibility

Studying Hospitality Management

Core subject areas in the HM curriculum include accounting, administration, finance, information systems, marketing, human resources, public relations, business strategy as well as specialized topics in the various areas of hospitality business.

Hospitality Management Forum
  Revival of the Human Factor in Hospitality
The hospitality industry is a powerhouse at the heart of several major world economies. In terms of its contribution to GDP it can rank alongside sectors such as manufacturing in its impact on wealth generation.
But the efficiency of the hospita...
  Factors Influencing Complaint Behaviour in Hospitality Industry
I'm a student doing my dissertation on complaint behaviour in hotels. Can anyone please help me and suggest factors that are making customers complaint in hotels nowadays. Thank you in advance......
  Theories and Models Used to Measure Performance Management in Hospitality Industry
I would like to gain some ideas on models and theories that can be used to measure the performance management in hotels. In fact I am doing my dissertation on performance management and I want to know which model I can use to design my questionnaires...
  What Country has Optimal Clusters in Tourism?
In what country do you think the tourism and hospitality industry is using Porter's diamond of national competitiveness in an optimal way? Why?...
  Examples of Core Competencies for Hospitality and Tourism?
What examples of core competencies can be seen from a hospitality and tourism perspective, based on Hamel's and Prahalad's argument on 'core competencies progressive organisations are able to differentiate and position their products to maximise thei...

Hospitality Management Special Interest Group

Special Interest Group


Best Practices - Hospitality Management Premium

Expert Tips - Hospitality Management Premium

Resources - Hospitality Management Premium

Hospitality Management In-depth

This extensive presentation focuses on the hospitality industry and discusses the 2 main activities within hospitality management: Accommodation and F...
Usage (application): Hospitality Management, Hospitality Industry

First Introduction to Hospitality Management in Tourism Sector

Presentation about Hospitality, thereby focusing especially on the industry sector 'tourism'. The presentation includes the following sections:
Usage (application): Hospitality Management, Tourism Industry, Tourism Sector

Introduction to Services Marketing

This presentation is about marketing in the services sector, emphasizing the travel and tourism sectors. It includes the following sections:
1. S...
Usage (application): Services Marketing, Service Sector Marketing, Hospitality Services


Hospitality Management


Hospitality Management


Hospitality Management


Hospitality Management

Compare with: Customer Relationship Management  |  Relationship Marketing  |  Customer Experience Management  |  Customer Loyalty  |  Customer Satisfaction model  |  Johari Window  |  SERVQUAL  |  Extended Marketing Mix

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This ends our Hospitality Management summary and forum.

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